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# Application Support Analyst - Enterprise Applications

- **Company:** Concept Solutions
- **Location:** Reston, VA, United States
- **Experience:** Experienced
- **Salary:** $100,000 - $110,000
- **Contract:** Permanent contract
- **Skills:** JIRA, Human-Computer Interaction, Issue Tracking Systems, Web Applications, Enterprise Software Applications, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2d9ae20b92f3053f

## About the Role

* Minimum of 2 years of experience providing application support, troubleshooting, or issue triage for enterprise web applications.
 * Experience using Jira and ServiceNow for incident tracking, documentation, and issue management.
 * Strong written communication skills, including the ability to document technical issues clearly and develop user-friendly support information.

Preferred Qualifications

 * Experience supporting public-facing applications.
 * Active Secret security clearance.

## Description

This program focuses on streamlining access across a portfolio of production applications by creating a unified sign-on experience, a common user interface, and a repeatable approach for integrating applications into a shared platform-all while maintaining uninterrupted support for existing systems.

In this role, you will provide Tier 2 application support, troubleshoot issues, coordinate resolution efforts, and help ensure a reliable user experience across enterprise applications serving approximately 180,000 users monthly.

 * Receive and manage Tier 2 escalations across three enterprise applications supporting approximately 180,000 users per month.
 * Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents for resolution.
 * Maintain accurate issue registers and track escalations through established support processes.
 * Develop and maintain known-issue documentation and user-facing workarounds.
 * Identify recurring application issues and prepare monthly reports highlighting trends and support activity.
 * Collaborate with technical teams to facilitate timely issue resolution and maintain application reliability.