> Markdown version of [/jobs/ext/4185818-1-20-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/4185818-1-20-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1.20 Service Desk Specialist

- **Company:** FOCUSED HR SOLUTIONS LLC
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Software Applications, Client Server Models, Microsoft Office, Server Supported Gaming
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/468d0136-bd16-4be7-a46c-350d898eb7b6/-service-desk-specialist

## About the Role

* IT service desk.
 * Ability to diagnose and troubleshoot computer and network problems.
 * Desktop/server support.
 * PC setup, config, & deployment.
 * Microsoft (MS) office installation.
 * MS office 365.
 * Proficiency configuring and troubleshooting windows operating systems. (client/server environment)
 * Valid drivers license.
 * Verbal communication skills.
 * Written communication skills.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

 * Self-starter.
 * Candidate must be able to communicate clearly with the agency technical teams, project staff, and the user community.
 * Ability to diagnose and troubleshoot computer and network problems Yes 1 Intermediate Within 6 Months 1 - 2 Years.
 * Service Desk Yes 1 Intermediate Within 6 Months 1 - 2 Years.
 * PC Setup, Config, & Deployment Yes 1 Intermediate Within 6 Months 1 - 2 Years.

Additional Skills: IT SERVICE DESK

 * Ability to diagnose and troubleshoot computer and network problems.
 * Desktop/server support.
 * PC setup, config, & deployment.
 * Microsoft (MS) Office installation.
 * MS Office 365.
 * Proficiency in configuring and troubleshooting Windows operating systems. (client/server environment)
 * Valid driver's license.
 * Verbal communication skills.
 * Written communication skills.
 * Self-starter.
 * Candidate must be able to communicate clearly with the agency technical teams, project staff, and the user community.

## Description

* To assist the Site Support Manager and Operations Director with projects affecting the end user population and devices.
 * To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
 * To assist all Agency users with any logged IT-related incident when called upon.
 * To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
 * To accurately record, update and document requests using the IT service desk system.
 * To install and configure new IT equipment.
 * To resolve incidents and upgrade different types of software and hardware.
 * To resolve incidents with printers, copiers and scanners.
 * To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
 * Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical staff at all levels in the organization.