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# IT Support Specialist

- **Company:** TekSynap Corporation
- **Location:** Battle Creek, MI, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Cyber Security, Information Systems, Databases, E-Procurement, SAP (Applications), Software Systems, Data Processing, Microsoft Onedrive, SC Clearance
- **Published:** October 13, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9240403/it-support-specialist

## About the Role

* Active Secret clearance
 * Six (6) years of progressive experience in the field of Information Processing:
 + Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
 + Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
 * Must hold one of the following active certifications:
 + CCNA-Security
 + CSA+
 + GICSP
 + GSEC
 + Security+ CE
 + SSCP
 + CASP CE
 + CCNP Security
 + CISA
 + CISSP (or Associate), While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

 * US Citizenship
 * Active Secret Clearance

## Description

* Diagnosing and resolving problems in response to customer reported incidents.
 * Planning and analysis of work processes, researching and reporting trends and patterns of problems.
 * Developing training materials and performing computing/information system training sessions.
 * Developing and maintaining problem tracking databases.
 * Installing, troubleshooting, and maintaining hardware and software.
 * Performing backup and recovery operations.
 * Migrate, update and sustain DLA Print and Fax solutions.
 * Consulting with users to identify needs and requirements.
 * Conducting feasibility studies and trade-off analyses.
 * Preparing business cases.
 * Discovery, migration and sustainment of DLA Microsoft OneDrive presence
 * Ensuring the rigorous application of information security/information assurance policies, principles, and practices.
 * May be required to support DLA's eProcurement system, a segment of its SAP-based enterprise resource planning system., * Location: Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; New Cumberland, PA; Mechanicsburg, PA; Tinker AFB, OK; Columbus, OH; Dayton, OH or Ogden, UT
 * Type of environment: Varies
 * Noise level: Low - Medium
 * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
 * Amount of Travel: Less than 10%