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# Help Desk / Customer Support Specialist

- **Company:** Employee Staffing Group LLC
- **Location:** Maryland Heights, MO, United States
- **Salary:** $41,600
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Desktop Computing, Software Systems, Chatbots, ServiceNow Customer Service Management
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0dc2fe2ddc8b257e

## About the Role

* Previous experience in help desk support, customer service, technical support, or a similar role preferred.
 * Familiarity with chatbot systems, AI-powered support tools, or customer service software.
 * Strong written and verbal communication skills.
 * Comfortable using computers, navigating multiple software systems, and learning new technology.
 * Excellent problem-solving, organizational, and time-management skills.
 * Ability to work independently while contributing to a collaborative team.
 * Professional and respectful communication with team members across different time zones and cultures.
 * Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
 * Willingness to learn new systems, processes, and troubleshooting techniques.

Ideal Candidate

The ideal candidate is a team player who takes initiative, enjoys helping others, and is comfortable working with technology. They should be adaptable, detail-oriented, and able to communicate effectively while helping ensure customers receive reliable, consistent support.

## Description

* Provide timely, professional, and friendly customer support through chat, email, and other communication channels.
 * Assist customers with questions, troubleshoot issues, and provide clear solutions.
 * Monitor and support chatbot systems, including identifying errors, reviewing responses, and escalating technical issues as needed.
 * Help improve chatbot performance by identifying recurring questions, gaps in responses, and opportunities for improvement.
 * Document customer interactions, troubleshoot steps, and resolutions accurately.
 * Collaborate with team members to resolve issues and maintain consistent customer service standards.
 * Communicate with overseas team members as needed to coordinate support, share updates, and resolve issues.
 * Escalate complex or unresolved issues to the appropriate department or supervisor.
 * Assist with maintaining support procedures, knowledge bases, and internal documentation.
 * Meet established service goals while maintaining a positive customer experience., This position involves working in a collaborative support environment with regular communication among team members. Occasional coordination with overseas colleagues may be required to ensure smooth operations and consistent customer service.