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# IT Support Specialist

- **Company:** ABUZZ TECHNOLOGIES
- **Location:** Philadelphia, PA, United States
- **Salary:** $45,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Software Applications, Backup Devices, Microsoft Basic Data Partition, Business Software, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Internetworking, Networking Basics, Cloud Services, Wi-Fi Technology, Network Routers, Connectivity Problems, Software Troubleshooting, Computer Equipment, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9ee152a252a1aa90

## About the Role

* Working knowledge of Windows operating systems and common business applications.
 * Basic understanding of computer hardware, networking, Wi-Fi, and internet connectivity.
 * Ability to troubleshoot software installation, email, printer, and login issues.
 * Strong customer service and problem-solving skills.
 * Clear written and verbal communication.
 * Ability to prioritize multiple support requests and maintain accurate documentation.
 * Willingness to learn new technologies and follow technical procedures.

Preferred Qualifications

 * Previous experience in IT support, help desk operations, desktop support, or a similar role.
 * Familiarity with Microsoft 365, cloud services, and remote troubleshooting tools.
 * Knowledge of antivirus tools, endpoint security, and backup solutions.
 * Experience supporting small or medium-sized businesses.
 * CompTIA A+, Network+, Microsoft, or equivalent certifications.

## Description

Abuzz Technologies is seeking a dependable and customer-focused IT Support Specialist to help users resolve technical issues and maintain reliable business technology systems. The ideal candidate will have strong troubleshooting abilities, clear communication skills, and a practical approach to resolving hardware, software, networking, and account-access problems., * Provide technical assistance to business users through phone, email, remote support, and on-site visits when required.

 * Troubleshoot computer hardware, software applications, printers, and network connectivity issues.
 * Install, configure, update, and maintain desktop computers, laptops, and related equipment.
 * Assist with Microsoft 365, email configuration, user accounts, and password resets.
 * Diagnose Wi-Fi, router, connectivity, and basic network performance problems.
 * Help maintain antivirus software, endpoint protection, system updates, and security configurations.
 * Support cloud services, data backup processes, and basic data recovery procedures.
 * Record support requests, troubleshooting steps, and resolutions in the appropriate ticketing system.
 * Escalate complex technical problems to senior IT staff or external vendors.
 * Explain technical solutions in clear, user-friendly language.
 * Follow established procedures for data privacy, access management, and system security.