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# Senior Business Analyst / Product Owner / Scrum Master (AI & Customer Experience)

> This ad is more than 30 days old and may be closed.

- **Company:** Stellent IT LLC
- **Location:** Boca Raton, FL, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Agile Methodology, Artificial Intelligence, Confluence, JIRA, Microsoft Azure, Scrum Methodology, Chatbots
- **Published:** October 8, 2026
- **Apply:** https://www.careerjet.com/jobad/us9557e74373cb7bb186adb4cfb7a61c50

## About the Role

* They are seeking a highly collaborative and strategic Business Analyst / Product Owner / Scrum Master to support enterprise AI and customer experience transformation initiatives.
 * This individual will serve as the bridge between business stakeholders, technical teams, and external partners, driving requirements gathering, product ownership, Agile delivery, and process improvement efforts.
 * The ideal candidate combines strong business analysis and product ownership experience with Agile leadership skills and a passion for leveraging AI and automation to improve customer and employee experiences.
 * Experience supporting AI, conversational AI, chatbot, virtual agent, or intelligent automation initiatives.
 * Background in customer experience (CX), digital transformation, contact center, or workflow optimization programs.

Experience using Jira, Confluence, Azure DevOps, or similar Agile project management platforms.