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# Help Desk Support Analyst

- **Company:** Robert Half
- **Location:** Los Angeles, CA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Testing (Software), Microsoft Windows, Software Applications, Desktop Computing, Document Management Systems, Issue Tracking Systems, Productivity Software, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.dice.com/job-detail/9685b470-0189-4726-a8a0-266866cd0c64

## About the Role

* 2+ years of desktop, help desk, or end-user support experience.
 * Strong experience supporting Windows and Microsoft productivity applications.
 * Experience troubleshooting computers, applications, printers, and basic connectivity issues.
 * Working knowledge of user account, email, and access administration.
 * Experience working within a structured ticketing environment.
 * Strong communication, organization, and troubleshooting skills.
 * Ability to handle confidential information and provide effective support in a fast-paced professional environment., * Experience supporting users within a professional services environment.
 * Familiarity with document management or other business productivity applications.
 * Experience supporting mobile devices and common workplace technologies.

## Description

* Respond to and resolve end-user hardware, software, and access issues.
 * Manage support requests through an established ticketing system.
 * Troubleshoot desktop applications, operating systems, connectivity, and peripheral issues.
 * Escalate complex issues to appropriate technical teams when needed.
 * Maintain clear documentation of issues, resolutions, and support procedures.
 * Assist with software testing, workstation support, and general IT projects.
 * Provide professional and responsive customer service to users across the organization.