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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Enclave Enterprise Llc - **Location:** St. Louis Park, MN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Information Systems, Monitoring of Systems, Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Network Connections, Wi-Fi Technology, Peripherals, Information Technology, Network Support, User Accounts - **Published:** October 15, 2026 - **Apply:** https://www.thejobnetwork.com/job/86a622ff-0f01-4710-aeaa-9324c4b1b61b/it-support-specialist ## About the Role * Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered. * 2+ years of experience providing technical support, help desk support, or IT operations support. * Experience supporting Microsoft Windows, Microsoft 365, Active Directory, and common business applications. * Experience troubleshooting hardware, software, network connectivity, and end user technology issues. * Familiarity with workstation deployment, user account administration, device management, and IT asset tracking. * Experience supporting network, VPN, wireless, or infrastructure related technologies, preferred Competencies * Customer service mindset, with a commitment to delivering responsive, professional, and effective support. * Strong troubleshooting and problem solving skills, with the ability to diagnose and resolve technical issues efficiently. * Ability to communicate technical concepts clearly to users with varying levels of technical expertise. * Strong organization and attention to detail, including the ability to maintain documentation, manage assets, and track support requests. * Ability to manage multiple priorities and adapt to changing business and technology needs. Physical Environment The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position requires the ability to sit or stand for extended periods of time while performing office tasks and have the capacity to maintain proper posture and ergonomics to prevent discomfort or injury. * This position requires manual dexterity and proficiency in using computer keyboards, mice, and other office equipment. * This position must have the ability to handle and manipulate paperwork, files, and office supplies. * This role may occasionally visit construction sites to where they will be exposed to the outdoors and possible inclement weather conditions. ## Description The IT Support Specialist serves as the primary point of contact for day-to-day technology support, helping team members effectively utilize hardware, software, and technology tools across the organization. This role is responsible for troubleshooting technical issues, supporting end users, maintaining technology equipment, and assisting with core IT operations. The IT Support Specialist plays a key role in delivering a positive employee experience while supporting the stability, security, and reliability of the company's technology environment., End User Support * Provide technical support for hardware, software, mobile devices, printers, and other technology tools through in person, phone, email, and remote support channels. * Set up, configure, deploy, and maintain workstations, peripherals, and user accounts. * Troubleshoot and resolve technical issues while maintaining a high level of customer service and responsiveness. * Support software installations, updates, patches, and licensing activities. * Maintain and update IT documentation, knowledge base articles, and troubleshooting guides. * Support employee onboarding and offboarding activities, including equipment provisioning, system access, and account management. Help Desk Administration * Manage, document, and prioritize service requests and support tickets. * Monitor help desk performance and escalate issues when appropriate. * Ensure issues are resolved in a timely manner and communicate status updates to end users. * Identify recurring issues and opportunities for process improvement or automation. Infrastructure & Network Support * Support troubleshooting of Wi-Fi, LAN, VPN, and connectivity related issues. * Assist with the administration of Microsoft 365, Active Directory, user permissions, and related technologies. * Support Windows workstation management and endpoint maintenance activities. * Monitor system performance and coordinate with senior IT resources when advanced troubleshooting is required. * Support backup, recovery, and business continuity activities as assigned. Technology Operations * Maintain inventory of technology assets, equipment, software licenses, and peripherals. * Coordinate equipment replacements, repairs, and warranty activities. * Assist with technology deployments, upgrades, office moves, and IT projects. * Partner with IT team members to support operational and strategic technology initiatives. General Responsibilities * Perform other duties as assigned * All employees are responsible for the general upkeep of work and shared spaced