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# Workplace Solutions Manager

- **Company:** Nestle Usa, Inc.
- **Location:** Solon, OH, United States
- **Experience:** Expert
- **Salary:** $100,000.0 - $145,207.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer-Aided Design, Microsoft Outlook, Microsoft PowerPoint
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7740a4ce0aec7657

## About the Role

* Bachelor's degree; equivalent experience defined as at least 10 years of relevant, professional level working experience in the same or similar field., * 7 years or more experience in delivering Facilities Management and/or other critical service delivery operations
 * Experience in management of third-party service providers
 * Experience in engaging key senior level stakeholders along with proven ability to influence and manage relationships with those stakeholders, * Demonstrate strong verbal and written communication skills
 * Ability to problem solve, effectively prioritize, and drive processes
 * Strong interpersonal skills with a focus on teamwork and customer service
 * Ability to work on multiple projects simultaneously, prioritize, follow-up and bring projects to conclusion
 * Proficient in Outlook, Outlook Calendar Management, PowerPoint, Word and Excel
 * Ability to create professional presentations
 * Ability to read architectural/engineering drawings and written specifications
 * Desire to create relationships and built trust with employees
 * Ability to adapt to shifting priorities
 * Facility Operations software experience is preferred, not required
 * CAD experience is preferred, not required
 * Archibus experience is preferred, not required

#LI-JM13

## Description

The Workplace Solutions Manager plays a key role in creating an effective, welcoming, and well-managed workplace for employees and visitors. This position leads the day-to-day delivery of workplace and facilities services, oversees service provider relationships, supports workplace technology, and partners with key stakeholders to ensure a seamless campus experience. The role will also contribute to special projects and initiatives designed to continuously improve workplace services and operations.
This position is on-site at the Solon Campus Monday through Friday to support day-to-day workplace and facilities operations., * Coordinate day to day operations of employee experience related service providers including but not limited to Customer Service, Catering, Dining Center and Pantry Operation providers

 * Maintain a high level of responsibility for standards of customer service, appearance and employee experience on the campus
 * Ownership of day-to-day service delivery in line with established service levels
 * Resolve performance and quality issues, escalating to senior manager level where required, ensuring timely resolution and alignment to the Workplace strategy
 * Actively participate in regular performance reviews with service providers and Procurement Business Partners
 * Serve as a local company store liaison, directly supporting the service contract on inventory, pricing, invoicing, online ordering, and reporting with the Finance Manger and national store contact within Workplace Solutions.
 * Management of local facilities service teams for large campus events and employee customer service/ experience
 * Strategize with department leads on current and future space needs
 * Management of floorplans and seating with key stakeholders, maintain all seating data for the facility, update moves/adds/changes routinely
 * Report on KPI's for space utilization standards
 * Ownership of specific safety requirements for ISO-45001, maintaining all files, standards and audit requirements for head office locations
 * Manage and participate in all required internal audits for campus location, including internal and safety related audits
 * Coordinate with building maintenance teams for repairs, updates and with the Design and Construction Team on small projects as needed
 * Conduct meetings representing Workplace Solutions and Services.
 * Participating in Workplace Solutions team meetings and events with team members from all office locations
 * Conduct large meetings representing Workplace Solutions with key stakeholders and department representatives for the campus
 * Maintaining and preparing annual forecasts and budgets with service providers and vendors
 * Coordination with other Operating Companies and functions on the Solon Campus
 * Manage employee-facing customer service and personnel representing Workplace Solutions for timely resolution, professional level service and employee experience
 * Support campus conference room technology and planning directly with the audio-visual project manager's needs
 * Support an employee experience portal, including desk reservation system and phone application, including troubleshooting, support and updates