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# IT Technician - Tier 1

- **Company:** CALIBER TECHNOLOGY GROUP, INC.
- **Location:** Greensboro, NC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Cloud Computing, Computer Networks, Hyper-V, Issue Tracking Systems, Networking Hardware, Microsoft Office, Windows Servers, Networking Basics, Azure Active Directory, TCP/IP, Virtualization Technology, Wireless Access Point, Sonicwall, Firewalls (Computer Science), Information Technology, Fortinet, SentinelOne Expertise, Cisco, Vmware
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/12_13baa8746

## About the Role

* Working knowledge of Microsoft Windows (Desktop OS)
 * Basic understanding of:
 + TCP/IP and networking fundamentals
 + Active Directory and/or Microsoft Entra ID (Azure AD)
 * Experience supporting:
 + Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)
 + End-user devices, printers, and common business applications
 * Ability to troubleshoot and resolve hardware, software, and basic network issues
 * Experience using or exposure to ticketing systems (PSA)
 * Strong documentation habits and attention to detail

Preferred Qualifications

 * Experience working in a Managed Service Provider (MSP) environment
 * Exposure to or experience with:
 + Remote Monitoring & Management (RMM) tools (e.g., Datto RMM or similar)
 + PSA platforms (e.g., Autotask or similar ticketing systems)
 + Endpoint security solutions (e.g., SentinelOne or similar EDR platforms)
 * Basic experience with:
 + Windows Server environments
 + Network devices (firewalls, switches, wireless access points)
 * Entry-level certifications such as:
 + CompTIA A+ / Network+
 + Microsoft Fundamentals (MS-900, AZ-900), * Security Stack: SentinelOne, email security platforms (Avanan or similar)
 * Cloud Platforms: Microsoft 365 / Entra ID
 * Documentation: IT Glue (or equivalent)

Experience with these tools is a plus-but more importantly, we're looking for candidates who are comfortable learning and working within structured systems and processes.

Qualifications

 * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
 * 1-3 years of IT support experience, preferably supporting multiple users or environments

Technical Competencies

 * Ability to engage in technical troubleshooting and discussions to drive effective solutions for clients
 * Working knowledge of:
 + Microsoft Windows 10/11
 + Microsoft Windows Server (2016/2019/2022 or newer)
 + Microsoft Office / Microsoft 365 environments
 * Familiarity with:
 + Backup and endpoint security solutions
 + Virtualization platforms (Hyper-V, VMware)
 * Exposure to networking and infrastructure hardware such as:
 + Cisco, Meraki, Fortinet, SonicWall, Ubiquiti

Professional Expectations

 * Commitment to continuous learning and technical development
 * Willingness to complete required training and certifications within established timeframes, as required
 * Ability to communicate effectively with both technical and non-technical audiences
 * Capable of working independently while also collaborating within a team environment

## Description

Due to continued growth and expanding client demand, we are seeking a Tier 1 IT Support Technician with a strong desire to develop their technical skills across a variety of technologies and environments.

This role supports a diverse client base operating in growing, dynamic environments. You will work alongside experienced technicians to deliver enterprise-level support while gaining hands-on experience with real-world systems, tools, and best practices. This is an ideal opportunity for someone early in their IT career who is motivated to learn, grow, and build a long-term path in managed services.

The position includes both remote and onsite support for clients under our Operations-as-a-Service (OaaS) and Time & Materials (T&M) models. The ideal candidate will have a solid foundation in Microsoft Windows environments and a basic understanding of networking concepts, along with strong customer service skills.

Success in this role requires attention to detail, a focus on security and process, and the ability to think beyond immediate issues-providing solutions that are scalable and aligned with long-term client needs. This position works closely with our clients and requires an individual who can build trust, manage multiple priorities, and contribute to strong, lasting relationships.