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# C Technical Program Manager

- **Company:** Capgemini
- **Location:** Palo Alto, CA, United States
- **Experience:** Expert
- **Salary:** $86,549 - $135,221
- **Contract:** Temporary contract
- **Skills:** JIRA, Microsoft Visio, Oracle (Applications), Power BI, Lucidchart, SAP (Applications), Software Engineering, Signavio, Aris Software, Tools for Reporting, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=23dc9bf1799dc049

## About the Role

* 7+ years of Business Process Transformation

 * Experience in Automotive Tier 1, OEM, Manufacturing, Warranty, Service Operations, or Supply Chain environments.

 * Preferably working experience in Hardware and software development for Tier 1 supplier

 * Proven track record leading process improvement and transformation initiatives.

Education:

 * E&E/E&C Engineering

Skills:

 * Expertise in Business Process Management (BPM), Lean Six Sigma, and Value Stream Mapping.
 * Strong process modeling skills using Visio, Signavio, ARIS, Lucidchart, or similar tools.
 * Knowledge of warranty, product support, supply chain, and reverse logistics processes.
 * Familiarity with SAP, Oracle, ServiceNow, Jira, Power BI, or comparable platforms.
 * Excellent workshop facilitation, stakeholder management, and executive communication skills

## Description

stakeholder management
microsoft visio
Power BI
lean six sigma
lucidchart
jira
gap analysis
raci

 * Lead the assessment, optimization, and future-state design of business processes supporting Warranty Operations, RMA (Return Material Authorization), Product Support, and Reverse Logistics within an Automotive Tier 1 environment.
 * The consultant will work closely with Engineering, Quality, Logistics, Supply Chain, Finance, and Warranty SMEs to document current-state processes, identify improvement opportunities, and design scalable operating models that improve efficiency, governance, and customer satisfaction., Process Assessment & Analysis
 * Conduct stakeholder interviews and process discovery workshops.

 * Document current-state workflows, roles, responsibilities, and decision points.

 * Assess warranty, RMA, product support, escalation, and reverse logistics processes.

 * Identify process gaps, bottlenecks, and improvement opportunities.

Future-State Process Design

 * Facilitate workshops to design future-state business processes.

 * Develop end-to-end process maps, swimlane diagrams, and operating procedures.

 * Define process ownership, approval workflows, and handoff points.

 * Standardized workflows supporting warranty returns, investigations, and customer communications.

Governance & Controls

 * Develop governance frameworks, RACI matrices, and escalation models.

 * Establish process controls, business rules, and SOPs.

 * Support organizational alignment and role definition.

Business Requirements & Technology Enablement

 * Capture and document business and functional requirements.

 * Support evaluation of workflow, case management, ERP, and reporting solutions.

 * Collaborate with architects and SMEs on future-state capabilities.

Performance & Continuous Improvement:

 * Define process KPIs and reporting requirements.

 * Support development of dashboards and management reporting.

 * Recommend automation and continuous improvement opportunities.

Key Deliverables:

 * Current-State Assessment Report

 * Gap Analysis & Process Maturity Assessment

 * Future-State Process Maps & Swimlanes

 * Governance Framework & RACI Matrix

 * SOPs and Process Control Framework

 * Business Requirements Document (BRD)

 * KPI Framework & Reporting Requirements