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# IT Support Technician

- **Company:** Steady Networks, Inc.
- **Location:** Cincinnati, OH, United States
- **Salary:** $43,680 - $49,920
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Networking Basics, Information Technology, Laptops, User Accounts
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4153fb9b581885a2

## About the Role

* A high school diploma or equivalent
 * Working knowledge of Windows, Microsoft 365 and basic networking concepts
 * Professional, courteous communication with users of all technical levels
 * A valid driver's license and reliable transportation for client visits
 * CompTIA A+, help desk experience or IT coursework is preferred but not required

## Description

* Deliver Tier 1 support to client users by phone, email, remote session and in person
 * Diagnose and resolve issues with desktops, laptops, printers, mobile devices and software
 * Set up workstations, install applications and support hardware deployments
 * Manage user accounts, permissions and password resets
 * Log, track and resolve tickets within agreed service levels
 * Escalate network and server issues to senior technicians with complete documentation
 * Maintain accurate IT asset and inventory records