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# HVAC Field Technical Support

- **Company:** Lennox International
- **Location:** Ontario, CA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Cisco WebEx
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a762998f25019434

## About the Role

* Requires a high school diploma or an equivalent combination of education and experience.
 * Prefer two year college degree, HVAC degree or equivalent.
 * Requires at least 1 years relevant training experience in addition to at least 5 years technical experience.
Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.

 * Knowledge and ability to apply learning theories to classroom situations.
 * Developed presentation skills using a variety of technologies.
 * Strong verbal and written communication skills required.
 * Individual must have some sales ability along with a track record of fostering solid customer relationships.
 * Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.
 * Proficient in leading WebEx meetings.

## Description

* This position covers the West Coast territory with up to 80% travel.
 * Under general supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
 * Troubleshoots technical inquiries.
 * Identifies customer needs.Investigates and resolves technical inquiries.
 * Assists in developing, testing, and maintaining courses and materials used in training.
 * Assists in establishing course content and student learning objectives.
 * May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
 * Reviews problem areas and identifies training needs.
 * Develops criteria for evaluating the effectiveness of training activities.
 * Updates course materials continuously to ensure timeliness and relevance.
 * Conducts training using all methods of delivery.