> Markdown version of [/jobs/ext/4195178-help-desk-specialist-3](https://www.wearedevelopers.com/jobs/ext/4195178-help-desk-specialist-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Specialist 3

- **Company:** Tecolote Research
- **Location:** El Segundo, CA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Lifecycle Management, Multi-Factor Authentication, Information Technology Operations, Network Troubleshooting, Microsoft Office, Windows Servers, Okta, Microsoft InTune, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=523773d7422cdf37

## About the Role

* 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
 * Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory.
 * Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
 * Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
 * Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
 * U.S. citizenship and ability to obtain/maintain a security clearance.

Additional Skills

 * Experience with Okta Multi-Factor Authentication.
 * Strong familiarity with Exchange and Office 365.
 * Printer installation and configuration.
 * Basic Windows Server administration.
 * Intune application management.
 * Strong exposure to enterprise IT processes, including hardware lifecycle management.
 * Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement, * High School Diploma Required, Bachelors degree preferred, preferably in management information systems, math or engineering. Minimum of 2 equivalent years of relevant work experience. Additional degrees or certifications may substitute for years of experience.

## Description

* Provide exceptional technical support for end-users, remote staff, and IT systems teams.
 * Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
 * Diagnose and resolve complex hardware, software, and network issues.
 * Install, configure, and update software and hardware as needed.
 * Support purchasing, receiving, shipping, and management of equipment inventory.
 * Contribute to IT improvement projects and tactical plan implementation.
 * Document issues, resolutions, and system changes in a service desk platform.
 * Mentor and guide help desk staff