> Markdown version of [/jobs/ext/4195297-it-support-technician-2](https://www.wearedevelopers.com/jobs/ext/4195297-it-support-technician-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician 2 - **Company:** Skagit Valley College - **Location:** Mount Vernon, WA, United States - **Experience:** Experienced - **Salary:** $50,412 - $66,072 - **Contract:** Temporary contract - **Skills:** Networking Hardware, Network Troubleshooting, Computer Network Technologies, Peripherals, Information Technology, Laptops - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=57a2efc6d057f9a3 ## About the Role * Experience in customer service; * Experience in troubleshooting errors, hardware, and software. Preferred Qualifications: * Associate degree in Computer and Network Technology; * Two (2) years of experience in information technology-related activities such as testing, installing, maintaining, and supporting hardware and software products. ## Description The Opportunity: This position provides professional technical support for campus Academic and Administrative technology. It assists campus staff in selecting, procuring, and installing new technology. Respond quickly to student, staff, and faculty requests via phone, email, and tickets., Customer Service and Support * Respond to urgent user troubles and requests with patience, calm problem-solving, and technical solutions in a variety of situations, including but not limited to network accounts, printing, audio-visual, conferencing, and file shares; * Maintain and update the call center procedure manual; * Use help desk systems to track and troubleshoot uncommon user issues; * Monitor and receive help desk phone calls, tickets, emails, and in-person questions. Desktop and Classroom Support * Serve as a point of escalation for technicians and helpdesk workers: Answering questions and assisting with escalation; * Train students and temporary workers on help desk applications and processes; * Prepare, image, and deploy new desktops, laptops, peripherals, and AV equipment; * Provide in-person support and troubleshooting for classrooms, offices, printers, and network issues; * Assist IT staff with implementing new software, hardware, and other projects. Network and Telecommunication Support * Performs routine analysis, configuration, and documentation of telephone systems, including phone moves, adds, and changes, configuring voicemail and provisioning long-distance access codes for end users; * Proactively monitors, troubleshoots, diagnoses, and escalates application, network, and server-related issues per established procedures; * Assist IT professionals in installing cabling systems, network equipment, and uninterruptible power supply backups; * Maintain and manage print queues and pay for print system. Event and Conferencing Support * Schedule, set up temporary equipment, and train individuals to use remote collaboration and meeting tools for students, staff, and faculty; * Support our hi-flex classrooms and conference spaces with permanent equipment by updating documentation, training administrative staff, and providing operating support for presidential meetings., * Submit a complete application to the online recruitment system at www.skagit.edu that includes the following: + The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references; + A current resume; (Attachment: Resume); + A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter). In order to be considered for the position, you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position. Conditions of Employment: * Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute. * In the interest of providing a healthy, safe, and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students. * If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. * This classification is included in the classified staff bargaining unit, represented by the Washington Public Employees Association, WPEA.