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# IT SUPPORT TECHNICIAN

- **Company:** Nevada Health Centers, Inc.
- **Location:** Las Vegas, NV, United States
- **Experience:** Experienced
- **Salary:** $37,565.0 - $43,202.0
- **Contract:** Temporary contract
- **Skills:** System Configuration, Data Integrity, Desktop Computing, Server Administration, Software Licensing
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d1e3feb3c125c56c

## About the Role

* High School diploma or equivalent and two years of experience in hardware/software support
 * or
 * Associate degree in related field

Desired Knowledge, Skills & Abilities
Networking and server management experience
Bachelor degree in related field

## Description

The IT Support Technician provides responsive, customer-focused technical support by receiving, documenting, prioritizing, troubleshooting, and resolving user requests involving desktop systems, software, hardware, networking, communications, and remote connections. This role takes ownership of incidents through resolution, applies temporary or permanent fixes, escalates issues when appropriate, monitors aging requests, and helps ensure timely service restoration. Responsibilities include installing, configuring, testing, maintaining, and repairing technology; evaluating hardware, software, and system solutions; maintaining technical documentation; and recommending improvements to support procedures, response times, training, and customer satisfaction. The technician also trains and coaches users, consults on business processes and technology solutions, supports user security administration and data integrity, and coordinates equipment delivery, software licensing compliance, inventory, and
asset control. The position requires strong verbal and written communication, positive working relationships with technical and non-technical colleagues and customers, discretion in protecting confidential information within NVHC systems, compliance with HIPAA, OSHA, and other regulatory requirements, and travel to health center locations as needed. Additional responsibilities include supporting departmental initiatives and completing other assignments from department leadership.