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# Customer Solutions Specialist

- **Company:** EFL Global, LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6bf28455a4621442

## About the Role

* 2+ years of operations and freight forwarding logistics experience
 * Cargowise One experience a plus
 * High achiever, self-driven with excellent verbal and written communication skills
 * Ability to prioritize and multi-task in a fast paced, changing environment
 * Excellent analytical, critical thinking, and problem-solving skills
 * Strong organizational skills and attention to detail
 * Possess ability to build relationships with both internal and external teams
 * Team player, flexible, hands-on with interpersonal skills and time management
 * High School Diploma required
 * Superior Customer Service skills with excellent telephone and email skills
 * Strong working knowledge of MS Office programs, including Excel and Word, * Ocean imports : 2 years (Preferred)
 * Air imports: 2 years (Preferred)

## Description

* Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering high level of customer service follow-up.
 * Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams
 * Coordinate shipments arrival processes & deliveries setup both domestic and international while adhering to on-time expectations
 * Maintain customers SOPs
 * Manage and update all shipments milestone/ timelines for our EDI customers
 * EDI operational knowledge is highly desirable, but not essential
 * Support Management when requested to create reports for assigned customers
 * Perform and maintain billing functions for assigned customers
 * Required to handle files from A-Z