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# Information Technology Support Specialist

- **Company:** Russell Tobin
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Salary:** $68,640.0 - $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Confluence, Google Chrome, Desktop Computing, Issue Tracking Systems, Airwatch, Software Engineering, Workflow Management Systems, Wi-Fi Technology, Computer Network Technologies, Okta, Software Troubleshooting, Information Technology, SAP MDG, Casper Suite, Laptops, Gsuite, Network Server, Google Meet
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75918806-information-technology-support-specialist

## About the Role

The ideal candidate is comfortable working independently while collaborating with a distributed IT team, providing white-glove end-user support, troubleshooting a broad range of technology issues, and maintaining a strong customer-service mindset. You should be detail-oriented, comfortable asking questions, and willing to work outside standard boundaries when needed to deliver an excellent end-user experience., * Positive, service-oriented attitude with a strong customer-obsession mindset.

 * 2-3+ years of experience in IT support roles.
 * Basic to intermediate networking knowledge, including servers, switches, Wi-Fi, and related technologies.
 * Hands-on AV support experience.
 * Experience administering Apple/Mac products using enterprise management tools.
 * Hands-on experience managing Windows laptops and desktops.
 * Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
 * Strong macOS hardware and software troubleshooting experience.
 * Solid critical-thinking and problem-solving skills.
 * Ability to lift and handle equipment weighing up to 50+ pounds as needed.

## Description

We are seeking an experienced IT Support Specialist to support our Nashville office and a distributed workforce across the US, Mexico, Canada, and Eastern Europe. This is a contract role for a hands-on IT professional who can quickly adapt to a fast-paced, high-growth environment., * Troubleshoot hardware and software issues involving Apple and Windows desktops and laptops.

 * Assist with AV setup and support for internal meetings and events.
 * Provide onsite and remote support for AV systems, including Google Meet, Zoom, Microsoft Teams, Chrome device management, projectors, and audio/video conferencing equipment.
 * Image and deploy laptops and desktops using enterprise MDM tools, including Jamf, NinjaOne, and AirWatch.
 * Administer and support Okta, Google Workspace, and software services.
 * Deploy and support software applications for end users.
 * Respond to IT Helpdesk requests both in person and through the ticketing system.
 * Manage hardware and software inventory.
 * Work with escalation points to identify opportunities to improve the end-user experience.
 * Create, maintain, and improve internal and user-facing knowledge base (KB) documentation.