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# IT Technical Support I

- **Company:** The Greenridge Group
- **Location:** Los Angeles, CA, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Software Engineering, Wide Area Networks, Wi-Fi Technology, ServiceNow IT Service Management, Connectivity Problems, Office365, Microsoft Onedrive, Computer Equipment, Information Technology, Hardware Infrastructure, Zendesk, Servicenow
- **Published:** October 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bd35c4c6ae0ca852

## About the Role

* Hands-on experience providing IT help desk or desktop technical support.
 * Strong troubleshooting skills with PCs, hardware components, and Windows operating systems.
 * Working knowledge of Microsoft 365 applications.
 * Familiarity with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connections.
 * Experience with IT ticketing systems such as Freshdesk or ServiceNow.
 * Ability to install, configure, and maintain computer hardware and software., * Bachelor's degree in Computer Science or a related field preferred, or 5+ years of equivalent professional experience.
 * Relevant IT certifications are a plus.
 * Strong communication and customer service skills.
 * Ability to explain technical issues clearly to non-technical users.
 * Organized, dependable, and comfortable working independently or as part of a team.
 * Ability to lift at least 40 lbs. and travel between different airport work locations.
 * Flexibility to work different shifts when needed.

## Description

We are seeking an IT Technical Support I professional to support an airport development program in Los Angeles.

If you enjoy solving technical problems, helping people, and keeping IT systems running smoothly, this could be a great opportunity for you! In this role, you'll provide hands-on technical support to staff, troubleshoot hardware and software issues, and help ensure daily IT operations run efficiently. You'll work with a collaborative team while supporting an active airport environment., * Provide day-to-day IT help desk support and respond to technical support requests.

 * Troubleshoot computer hardware, software, and network connectivity issues.
 * Install, configure, and maintain Windows 10/11 computers and applications.
 * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
 * Track and manage IT service requests using Freshdesk, ServiceNow, or similar ticketing systems.
 * Assist with employee onboarding and offboarding, including computer setup and access requests.
 * Troubleshoot LAN/WAN, Wi-Fi, VPN, and other network connectivity issues.
 * Set up and relocate IT equipment at various airport locations.
 * Document technical issues, communicate updates, and escalate complex problems when necessary.
 * Provide basic IT training and technical assistance to employees.