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# HelpDesk Support Specialist

- **Company:** Wexford Health Partners
- **Location:** Pittsburgh, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Data Analysis, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Microsoft Software, Network Architecture, Networking Basics, Microsoft SharePoint, SQL Stored Procedures, SQL Databases, Microsoft Deployment Toolkit, Adobe, Information Technology, Veeam
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fcc814365206e53a

## About the Role

* Understanding of Microsoft software, including Windows 7 through Windows 11, Microsoft Office Suites, Sharepoint, etc.
 * Understanding of network fundamentals (DNS, WINS, DHCP, etc)
 * Experience with Active Directory
 * Experience with VEEAM preferred
 * Experience with Microsoft Deployment Toolkit
 * Demonstrated ability to troubleshoot and document solutions
 * Ability to regularly investigate and solve non-routine problems.
 * Excellent verbal and written communication skills; ability to communicate with senior management; demonstrated ability to communicate solutions and educate
 * Strong analytical and problem solving skills
 * Ability to perform at a high level of effectiveness in a fast pace environment, managing multiple, competing priorities simultaneously
 * Excellent interpersonal/customer service skills; ability to work well with end users Positive attitude
*

## Description

The HelpDesk Support Specialist functions as part of the Information Technology team and is responsible for supporting the core technologies of the entire organization. Responsibilities include:

 * Developing, maintaining, and troubleshooting SQL queries, stored procedures, and views to support reporting and data analysis
 * Serves as the first point of contact for customers seeking technical assistance over the phone, email, or walk up.
 * Performs remote troubleshooting for remote customers
 * Escalate unresolved issues to the next level of support within the Information Technology Team
 * Maintain customer issues in Helpdesk ticket tracking system
 * Troubleshooting and support of corporate software (Microsoft Office Suites, Adobe, etc)
 * Troubleshooting and placing support calls for office printing and copying systems
 * Maintain accurate inventory of all corporate desktop/laptop systems and peripherals
 * Provide training and support to end users as needed
 * Staying up-to-date on current and future network infrastructure technologies, capabilities and trends
 * Documenting policies & procedure