> Markdown version of [/jobs/ext/4197674-director-of-software-implementation](https://www.wearedevelopers.com/jobs/ext/4197674-director-of-software-implementation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Software & Implementation - **Company:** Birge & Held - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Salary:** $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Application Programming Interfaces (APIs), Agile Methodology, Microsoft Azure, Business Software, Information Systems, Data Conversion, Data Governance, Data Migration, Data Retention, RAID, Project Management Software, Procurement Software, Release Management, Power BI, Microsoft SharePoint, Product Software Implementation Methods, Systems Integration, Enterprise Software Applications, Microsoft Fabric, Enterprise Integration, Operational Systems - **Published:** October 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=38a3880d39eb37df ## About the Role * 7+ years of progressively responsible experience in multifamily, property management, real estate technology, enterprise applications, or software implementation; 3+ years leading people, programs, or major cross-functional initiatives. * 5+ years of multifamily property-management software experience, with demonstrated expertise in at least one major PMS and meaningful experience across multiple property-management technology platforms. Experience with Yardi, Entrata, and/or RealPage strongly preferred. * Strong project or program management experience leading complex implementations, conversions, or portfolio-wide rollouts involving multiple departments, properties, vendors, integrations, and data sources. * Working knowledge of lead-to-lease, renewals, resident accounting, payments, screening, maintenance, procurement, reporting, and month-end processes. * Experience with acquisitions, dispositions, property onboarding, data migration, configuration, access/security, integrations, testing, training, cutover, and post-go-live stabilization. * Bachelor's degree in Business, Information Systems, Real Estate, Technology, Project Management, or a related field, or equivalent relevant experience. Preferred Experience * PMP, PgMP, Prosci, Agile, or comparable project, program, or change-management training or certification. * Experience supporting both conventional and affordable multifamily portfolios, including LIHTC or other compliance-driven requirements. * Experience with Microsoft 365, Azure/Entra ID, SharePoint, Microsoft Fabric, Power BI, API/integration concepts, identity provisioning, and data governance. * Experience with software procurement, commercial negotiations, statements of work, service levels, consulting scopes, and total-cost modeling. * Experience with learning-management systems, process mapping, UAT design, role-based training, and adoption measurement. * Exposure to construction or investment-management technology, such as Procore, Yardi Investment Management, or comparable real-estate platforms. SKILLS & LEADERSHIP COMPETENCIES * Clear executive and stakeholder communication * Cross-functional project and program leadership * Systems thinking and operational judgment * Structured problem solving and root-cause analysis * Change leadership and user-adoption focus * People leadership and resource prioritization * Vendor management and commercial discipline * Strong documentation, organization, and follow-through, * Ability to travel periodically to properties, vendor offices, training sessions, or implementation events. * Ability to support time-sensitive cutovers, acquisitions, month-end events, or production issues outside normal business hours when necessary. * Commitment to confidentiality, fair housing, data protection, and applicable company policies and regulatory requirements. ## Description The Director serves as the internal execution lead for major software initiatives, including the planned property-management platform transition, integrations, data-conversion readiness, testing, training, cutover, stabilization, and legacy-system retirement. The role also oversees recurring software activities tied to acquisitions, dispositions, new clients, lease-ups, application releases, vendor management, and ongoing support. This is a hands-on leadership role requiring multifamily operating knowledge, property-management software expertise, disciplined project execution, team leadership, and practical change-management skills. The Director partners closely with Property Operations, Accounting, Affordable Housing, Marketing, Talent Development, Data/BI, IT, Transactions, Construction, and external partners. This position preferably works out of our corporate office to support collaboration with team members and cross-functional partners. This role reports directly to the Vice President of Technology., * Serve as the primary functional owner and internal escalation point for property-management and related business applications. * Oversee configuration, role-based access, workflows, testing, releases, production changes, and application support in partnership with IT, security, vendors, and business owners. * Maintain documentation of configuration decisions, workflows, permissions, integrations, business rules, ownership, and critical dependencies. * Coordinate vendor releases through impact assessment, testing, communication, training readiness, deployment, and post-release validation. * Monitor application health, utilization, recurring issues, and vendor roadmaps; recommend practical improvements to the Vice President of Technology. * Maintain an accurate inventory of supported applications, vendors, contacts, integrations, contract timing, support paths, and business owners. Implementation & Project Leadership * Lead internal execution of major software implementations, conversions, and portfolio-wide rollouts from planning through stabilization. * Build and maintain integrated project plans covering scope, workstreams, owners, dependencies, milestones, resources, decisions, risks, issues, budget considerations, and readiness criteria. * Coordinate requirements, workflows, configuration, data conversion, integrations, security, reporting, testing, training, communications, cutover, hypercare, and operational handoff. * Lead cross-functional project meetings, maintain RAID and decision logs, escalate barriers early, and provide clear status reporting. * Coordinate pilots and phased deployment waves while accounting for business cycles, property activity, client commitments, capacity, and operational continuity. * Ensure implementation deliverables, configuration records, test results, training materials, support procedures, and ownership are complete before closeout. Property Transitions * Lead Technology execution for acquisitions, dispositions, new third-party clients, management transitions, lease-ups, refinances, and other portfolio changes. * Develop repeatable onboarding and offboarding standards by asset type, including software selection, setup, data and document requirements, access, integrations, testing, cutover, validation, and stabilization. * Coordinate transition timelines and dependencies with Operations, Accounting, Affordable Housing, Marketing, Transactions, Data/BI, IT, Talent Development, clients, and vendors. * Partner with Data/BI and Accounting on source requirements, mapping, cleanup, reconciliation, validation checkpoints, historical-data decisions, and reporting readiness. * Monitor readiness through established checkpoints and ensure issues are resolved or explicitly accepted before go-live. * Complete application decommissioning, access removal, data retention, integration shutdown, and vendor offboarding for dispositions and retired systems. Support & Continuous Improvement * Own the software support operating model, including intake, prioritization, triage, assignment, service expectations, escalation, vendor coordination, problem management, and closure standards. * Ensure requests contain sufficient business context and are routed to the appropriate Software, IT, Data/BI, vendor, or business owner. * Use ticket trends and user feedback to identify root causes, recurring defects, training gaps, configuration problems, process breakdowns, and automation opportunities. * Lead resolution of high-impact or recurring issues and communicate business impact, status, workarounds, and corrective action. * Maintain support documentation, troubleshooting guides, escalation procedures, known-error records, and user-facing knowledge content. * Partner with business leaders to simplify workflows, reduce duplicate entry and manual effort, improve utilization, and standardize repeatable practices. Training, Adoption & Change Enablement * Partner with Talent Development, business subject-matter experts, and vendors to create role-based learning plans, job aids, SOPs, communications, and reinforcement activities. * Coordinate change champions, super users, office hours, train-the-trainer activities, and go-live support across a geographically distributed workforce. * Ensure implementations and major releases include readiness criteria, user testing, training completion, communications, support coverage, and adoption measures. * Track adoption, common user errors, support demand, and workflow completion after launch; coordinate targeted reinforcement or process correction. * Facilitate working sessions that translate requirements into documented workflows, configuration decisions, test scenarios, and user guidance. * Promote standard workflows while accommodating necessary differences for affordable housing, third-party clients, ownership structures, and regulations. Team & Vendor Management * Lead, coach, and develop the Software & Implementation team; establish clear ownership, priorities, service expectations, development plans, and performance measures. * Balance implementation work, property transitions, enhancements, support demand, and team capacity; surface resource conflicts and delivery risks early. * Manage software vendors, implementation partners, and consultants against contracted scope, deliverables, timelines, service levels, budgets, and expected outcomes. * Lead vendor escalations and hold partners accountable for issue resolution, documentation, knowledge transfer, and sustainable handoff. * Build trusted relationships with property and corporate teams through responsive support, clear communication, dependable execution, and visibility into priorities. * Serve as a senior subject-matter leader on multifamily applications, implementation practices, and operational system capabilities. WHAT SUCCESS LOOKS LIKE * Major implementations meet approved scope, readiness, budget, timeline, and adoption standards without avoidable disruption to property or accounting operations. * Property onboarding and offboarding become repeatable, measurable processes with clearer ownership, cleaner data, faster setup, and fewer post-transition defects. * Employees complete critical workflows with fewer workarounds, duplicate systems, manual reconciliations, and support escalations. * Application releases and production changes are tested, communicated, documented, and supported consistently. * The Software & Implementation team evolves from reactive ticket execution into a scalable application-operations and implementation function. * Leadership has reliable visibility into implementation progress, support demand, platform health, adoption, risk, vendor performance, and team capacity.