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# Sr. AWS Application Production Support Engineer

- **Company:** System One
- **Location:** Knoxville, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, CA Workload Automation Ae, DevOps, Issue Tracking Systems, Log Analysis, Scripting, Amazon Relational Database Service, Servicenow, Amazon Redshift
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3472105299&tx=JK3529FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 6+ years of production/application support experience.
 * Strong AWS production support experience, including console navigation and log analysis.
 * Experience with:
 * AWS services
 * Amazon RDS
 * Amazon Redshift
 * AutoSys
 * Incident management and troubleshooting
 * ServiceNow or comparable ticketing systems
 * Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them.

Nice to Have

 * AWS Associate Certification.
 * Python scripting (strongly preferred for at least one of the three hires).
 * Experience supporting HR, Finance, or other enterprise back-office applications.
 * Automation experience.

Key Success Factors

 * Strong log analysis and troubleshooting skills.
 * Ability to independently investigate issues

## Description

* Provide production support for critical HR, Finance, and other back-office applications hosted in AWS.
 * Two positions support a 24x7 Eyes-on-Glass environment, working 12.5-hour shifts with rotating day/night coverage every 4-6 weeks (typically Sun-Wed).
 * One position (under Aravind) works primarily Monday-Friday with on-call coverage and every-other-weekend support.
 * Candidates must be flexible and comfortable supporting a 24x7 production environment., * Monitor production systems, alerts, scheduled jobs, and application health.
 * Perform incident triage, troubleshoot failures, analyze logs, and restore services.
 * Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines.
 * Use ServiceNow (or similar ticketing tools) to document and manage incidents.
 * Research issues beyond existing knowledge articles, gather diagnostics, and escalate with actionable findings.
 * Identify opportunities for automation and operational improvements.