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# NICE CXone Certified Engineer

- **Company:** E-Solutions
- **Location:** San Jose, CA, United States (Remote available)
- **Contract:** Contract
- **Skills:** JavaScript (Programming Language), VoIP, Computer Telephony Integration, Customer Interaction Management (Software), JSON, Session Initiation Protocols, Systems Integration, Scripting, Information Technology, Enterprise Integration, Restful APIs
- **Published:** October 31, 2026
- **Apply:** https://www.dice.com/job-detail/862d5aa3-a859-4a36-9dd6-737e98d26217

## About the Role

We are seeking an experienced NICE CXone professional (Administrator, Engineer, or Developer) to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role is responsible for delivering scalable, high-performing omnichannel customer experience solutions, including intelligent routing, IVR design, and seamless CRM integrations.

The ideal candidate brings deep technical expertise in CXone architecture, strong scripting and integration skills, and the ability to translate business requirements into efficient, reliable contact center solutions.

 * NICE CXone Expertise:

Several years of hands-on experience with NICE CXone (inContact), including Studio, ACD, and administrative modules

 * Scripting & Development:

Strong proficiency in CXone Studio scripting, along with working knowledge of JavaScript, JSON, and REST APIs

 * Contact Center Technologies:

Deep understanding of ACD, IVR, VoIP, SIP, and CTI frameworks

 * CRM & Integration Experience:

Proven experience integrating CXone with enterprise CRM platforms and external systems

 * Troubleshooting & Optimization:

Demonstrated ability to diagnose complex routing, scripting, and system performance issues

 * Analytical & Communication Skills:

Ability to interpret contact center data, communicate findings, and collaborate with technical and business stakeholders

Preferred Qualifications (Nice-to-Have)

 * Certifications:

NICE CXone Certified Implementation Partner and/or NICE CXone Certified Support Specialist

 * Education:

Bachelor's degree in computer science, Information Technology, or a related field