> Markdown version of [/jobs/ext/4200668-customer-support-specialist-it](https://www.wearedevelopers.com/jobs/ext/4200668-customer-support-specialist-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Customer Support Specialist - IT

- **Company:** James Madison University
- **Location:** Harrisonburg, VA, United States
- **Salary:** $46,000.0 - $49,291.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cascading Style Sheets (CSS), Collaborative Software, Web Browsers, Networking Basics, Remote Access Technology, Remote Desktop Services, Office365, Information Technology, Hardware Infrastructure
- **Published:** October 27, 2026
- **Apply:** https://diversityjobs.com/career/18786185/Customer-Support-Specialist-It-Virginia-Harrisonburg

## About the Role

* Demonstrated knowledge of hardware configurations (Dell/ Apple)
 * Basic knowledge of network concepts, connectivity and remote access tools/applications
 * Ability to quickly explore and learn new technologies, documenting as-needed
 * Strong written and oral communication skills with the ability to present ideas and training in user-friendly language
 * Demonstrated sound judgment, decision-making and problem-solving skills
 * Experience working in a team-oriented, collaborative, knowledge-sharing environment with minimal supervision

Additional Considerations:

 * Demonstrated experience in troubleshooting computer operating systems (Windows and macOS), browsers, and applications (Office 365 Suite, chat and collaboration tools, remote desktop management, etc.)
 * Proven technical troubleshooting skills and experience working in a technical help desk/support center environment
 * Adaptable, self-motivated worker with the ability to multitask and adapt to change
 * Exceptional customer service skills with a willingness to help

## Description

The IT Help Desk at James Madison University is accepting applications for an on-site Customer Support Specialist. This position provides timely, consistent, high-quality technical support and customer service to enable applicants, students, faculty, staff, affiliates and alumni of James Madison University to continue performing at the highest possible level., * Serves as the customer's advocate and liaison within IT and other areas throughout campus

 * Serves as a technical resource, mentor, and educator for the JMU Community
 * Provides effective direction, leadership, supervision, and support for the daily operations for part-time Wage staff, while coordinating with other Customer Support Specialists (CSS) and JMU IT teams
 * Develops and maintains internal and external knowledge articles and documentation for the Help Desk team and the JMU Community
 * Assists in the training and continued education of the part-time Wage staff, working in collaboration with other Customer Support Specialists (CSS)
 * Develops technical knowledge and tests new technologies and services in support of IT projects and the JMU community
 * Other duties as assigned