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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Mission-Critical Technology Solutions - **Company:** Southern California Regional Rail Authority - **Location:** Los Angeles, CA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Agile Methodology, Amazon Web Services, Product Software Implementation Methods, Systems Integration, Enterprise Software Applications, Operational Systems, Hardware Infrastructure - **Published:** October 22, 2026 - **Apply:** https://careersingovernment.com/job/3600591/senior-manager/ ## About the Role * Bachelor's Degree in Networking, or closely related technology field. * A minimum of five (5) years of working in a 24/7 operations center environment providing tier 2/3 operational support * A minimum of five (5) years of work experience managing and supervising personnel, contracts and consultants. * Experience working with complex operations systems/ software such as dispatch, enterprise management, or other mission-critical systems of software. * A combination of training, with a minimum of an Associate Degree and/or experience that provides the required knowledge, skills, and abilities, may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of the required experience., * Experience with Wabtec TMDS, CAD, BOS, MDM, I-ETMS, or other train control systems * Experience in railroad operations and have or obtain General Code of Operating Rules (GCOR) certification within one year * Lean Six Sigma Green Belt Certification * AIPMM Agile Certified Product Manager and Product Owner, Scaled Agile POPM certification, or related certification, * Current business management theory, concepts, and techniques for process improvement, including benchmarking and reengineering. * Agile software development methodologies, values, and procedures; design, development, and implementation of software and hardware solutions, systems, or products * Enterprise applications and closed network environments. * Rail transportation policies, rules and procedures, and public agency environments. * Third party agreements, party rights, and indemnifications. * Principles and practices of budget preparation and administration. Skilled In : * Analyzing financial data, cost reports, and general cost estimates. * Organizational, planning and prioritization * Strong and effective leadership, team building, communication, and time management ## Description The Senior Manager, Mission-Critical Technology Solutions, oversees the operation, administration, support, and continuous enhancement of Positive Train Control (PTC), safety and physical security applications under the general direction of the Director, Mission-Critical Technology Solutions. This role is responsible for managing mission-critical solutions that support safe and efficient rail operations, regulatory compliance, and operational reliability. The position oversees train control applications, safety and physical security systems, and related technologies that enable safe, efficient, and reliable transportation service while enhancing the customer experience., * Receives general oversight from director and executive level management * Responsible for supervising and monitoring performance for a regular group of employees or department, The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. * Manages departmental services and activities related to Positive Train Control (PTC), train control applications, dispatch systems, and supporting operational platforms, to ensure established availability, reliability, and safety performance targets are met. * Manages and oversee complex technology applications and service portfolios supporting safety, security, and other mission-critical technology solutions for the agency. * Manages contractors responsible for routine maintenance and troubleshooting of railroad back-office, safety, and physical security systems in accordance with established service and maintenance agreements. * Ensures compliance with applicable regulations, standards, and policies governing mission-critical systems; oversees system implementations, upgrades, and testing; and monitors regulatory and legislative developments to drive continuous improvements in safety, reliability, and operational effectiveness. * Maintains accurate and comprehensive documents and records of application configurations, interfaces, dependencies, and other relevant run-book information. * Leads root cause analysis and resolution of application and system integration issues. * Leads Lean and Six Sigma continuous improvement initiatives. * Leads technology product strategy, vision and roadmap development. * Conducts research on emerging technologies in support of mission-critical solutions; recommends technologies that improve operational performance, increase service reliability, reduce costs, and enhance the delivery of Metrolink services. * Monitors developing legislation related to assigned areas of responsibility; recommend and implement equipment, practice and procedural improvements. * Participates in the preparation and administration of assigned program budget; monitors expenditures. * Communicates with other departments, contractors, consultants, and third parties about requirements and project needs. * Clearly communicates technology product requirements through epics, stories, and other pertinent documentation. * Leads planning, backlog refinement, and retrospective activities. * Monitors and evaluates staff to establish training needs within the department and ensure staff meets objectives and expectations. * Prepares analytical and statistical reports on assigned project operations and activities, including but not limited to memorandums and instructional manuals. * Respond to emergencies on a 24-hour, 7 days a week, 365 days a week operation. * Applies Agile methodologies to deliver technology solutions and business value. * Actively drives the realization of Agency goals and objectives. * The responsibilities outlined above are representative of the role but not exhaustive. Additional duties may be assigned as needed, and reasonable accommodation will be provided to qualified individuals with disabilities in accordance with applicable laws., * Maintain relationships with appropriate railroad or functional industry partners. Ensure problems are prevented through analysis, measurement, and process improvements. * Provide clear direction and policies to eliminate or reduce potential conflicts. * Write technical scope of work and estimate costs., * Operate tools to perform the duties of the position, such as computers, office equipment, and work-related machinery * Transport equipment or boxes up to 25 lbs * Exchange ideas by means of communication * Visual acuity to detect, identify, and observe employees or train movement and any barriers to movement when working on or near railroad tracks * Hear and perceive the nature of sounds when working on or near railroad tracks * Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer., * Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. * Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. * Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs as-sociated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. * Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO's discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute., The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay an 8.00 percent employee contribution* and SCRRA pays an employer contribution, which varies each year. To be eligible for a service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service ("final compensation"). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. *Subject to increase or decrease based on CalPERS annual actuarial valuation. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint re-turn). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.50 percent, and you pay 12.50 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: Credited Years of CalPERS Service Percentage of Contribution 10 50% 11 - 19 50%, plus 5% for each additional year of service 20+ 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2026 are: $1,084 (Retiree Only); $2,057 (Retiree + 1 De-pendent); $2,638 (Retiree + Family). DEFERRED COMPENSATION PLAN- 457(b): A percentage of your pay or a specified dollar amount can be contributed to the 457(b) Plan on a pre-tax basis, or an after-tax basis as a Roth contribution. Pre-tax contributions reduce current taxable income, with taxes paid only on withdrawals later. Roth contributions won't reduce your taxable income and can be withdrawn tax-free if the requirements for a qualified distribution are met. The 2026 contribution limits for the 457 Plan are below. The contribution limits apply to the combination of pre-tax and Roth contributions., Metrolink is proud to serve as the LINK between six Southern California counties with safe, seamless and reliable transportation and connectivity. By reducing 9.2 million car trips annually, Metrolink has proven to be an effective solution, taking pressure off freeways and reducing gridlock. JOIN OUR TEAM With a shared purpose and commitment to excellence, we strive to motivate and challenge our employees to explore the limits of their potential. We promote a culture of innovation, safety, team-work, collaboration, and respect. We strongly encourage candidates from diverse backgrounds,skills and experiences and actively eliminate disparities through inclusive hiring practices, that acknowledge the contributions and potential of all candidates. Advancing the well-being of our riders, our communities, and our planet, one ride at a time. Metrolink is Southern California's regional passenger rail service. As a leader in sustainable transportation and a force for equity and economic prosperity, we work hard every day to make our region more accessible by train. We improve the quality of life for all of our communities by empowering riders to choose how they travel and connecting people to greater opportunity and new experiences. As a result, our riders get where they need to go without worrying about access to transportation or sitting in traffic. Metrolink counts nearly 12 million annual boardings, removes an estimated 9.3 million vehicles from the road and reduces greenhouse gas emissions by 130,000 metric tons with our fleet of Tier 4 clean technology locomotives each year.