> Markdown version of [/jobs/ext/420228-it-supporter-1st-2nd-level-koln](https://www.wearedevelopers.com/jobs/ext/420228-it-supporter-1st-2nd-level-koln). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT-Supporter 1st & 2nd Level - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=135381

## About the Role

Erfolgreich abgeschlossene Berufsausbildung im IT-Bereich oder Hochschulstudium der Informatik Erste Berufserfahrung im 1st & 2nd Level Support Gute Kenntnisse im Umgang mit Windows-Systemen Ausgeprägte Kunden- und Dienstleistungsorientierung Kommunikationsstärke und lösungsorientierte Arbeitsweise sowie eine schnelle Auffassungsgabe

## Description

Verantwortung für den 1st & 2nd Level Support Administrative Erfassung aller eingehenden Tickets im Service Desk sowie deren Klassifikation Fachgerechte Beratung und Betreuung der Mitarbeitenden in allen Systemangelegenheiten sowie Bearbeitung des Problemmanagements Unterstützung bei der Verwaltung, Installation und Einrichtung von IT?Arbeitsplätzen


## Related Videos

- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [German Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/328-german-business-culture-and-etiquette)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)