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# Implementation Manager

- **Company:** REBAR
- **Location:** New York, NY, United States
- **Experience:** Starter
- **Salary:** $75,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, LiveChat, Hubspot
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e13fd28d9b936443

## About the Role

* 1-3 years in a client-facing SaaS Implementation, Onboarding, Client Success, or Client Training role
 * Experience training or onboarding external clients, or presenting software to end users
 * Clear, confident communication: you can explain technical concepts simply and stay calm when a client is frustrated
 * Strong organization and follow-through across several clients at once
 * Eagerness to learn a technical industry and real interest in construction and the trades
 * Comfort working onsite in NYC full-time, with occasional travel to client sites

Bonus

 * Exposure to construction, HVAC, MEP, or another technical/industrial industry
 * Experience creating training content (videos, docs, workshops)
 * Familiarity with HubSpot, Intercom, or similar CRM and support tools

## Description

* Support and Lead Client Trainings: help deliver virtual and in-person trainings, then run sessions on your own as you ramp
 * Learn the Industry: shadow implementations, client calls, and onsite kickoffs to understand how our customers estimate, quote, and run their businesses. Work towards owning onboardings and implementations from kick-off to go-live.
 * Own Day-to-Day Client Communication: answer inbound questions over email, live chat, video calls, and tickets with fast, accurate, helpful responses
 * Build Training Content: create and maintain tutorials, short videos, FAQs, and guides that make complex features easy to adopt for technical and non-technical users
 * Keep Onboardings on Track: manage tasks, follow-ups, and timelines in our CRM and ticketing tools, and flag adoption blockers early
 * Be the Voice of the Customer: capture feedback from trainings and calls and share it with Product, Engineering, and Sales
 * Grow Into Full Implementations: take ownership of onboardings from Sales handoff through go-live as your knowledge grows, * Build foundational knowledge of the product, core workflows, and our customer segments (manufacturer reps, distributors, and mechanical, plumbing, and controls contractors)
 * Shadow client calls, trainings, and onboardings with the implementation team
 * Begin handling common client questions over chat and email

First 60 Days

 * Confidently demo core product features
 * Co-lead client trainings with the Director or Senior Implementation Manager
 * Contribute at least one new training asset (video, guide, or FAQ)

First 90 Days

 * Run client trainings independently
 * Lead smaller implementations end to end, from Sales handoff through go-live
 * Build toward owning full implementations and onsite kickoffs
 * Own day-to-day communication for a set of onboarding clients
 * Manage tasks and timelines for onboardings with support from senior team members