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# IT-Mitarbeiter (w/m) User Help Desk in Teilzeit - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Remote Infrastructure Management
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=88431

## About the Role

Abgeschlossene Informatikausbildung oder vergleichbare Qualifikation Erste Berufserfahrung im IT-Support Kenntnisse im Windowsumfeld Kommunikationsstärke sowie hohe Serviceorientierung Hohe technische Affinität

## Description

Ansprechpartner/in bei allen technischen Fragen Erfassung im Ticketsystem und selbstständige Bearbeitung von Serviceanfragen Analyse und Behebung von Fehlermeldungen sowohl telefonisch als auch per Fernwartung Installation und Konfiguration von Software Dokumentation von aufgetretenen Fehlersituationen


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