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# [Remote] Implementation Manager

- **Company:** Convoso, Inc.
- **Location:** Los Angeles, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Software as a Service, Salesforce.Com, SQL Databases, Gsuite, Zendesk, Api Management
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=67d452e30e691fac

## About the Role

The Implementation Manager will be the primary POC post sale, ensuring timely client discovery, account setup, training, and launch support. High-energy, organized individual to join our team as an Implementation Manager. This position entails client servicing, identifying their challenges, and providing solutions that help solve those challenges while driving revenue growth. The ideal candidate should have experience with SaaS technology and experience with call center environments. The position requires the ability to multi-task between various softwares, client relationships, while communicating with a sense of urgency. Our Implementation team is very supportive of each other however, being able to work independently is key to the team's success as a whole., * 1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar.

 * Experience in managing a high volume of projects with cross-functional teams.
 * Experience interfacing with customers in the B2C space.
 * Ability to identify solutions for customers while upselling products and services.
 * Experience developing and advising solutions to hit revenue targets during the implementation stages.
 * Excellent project management skills and focused methodology mindset for success during all implementation phases.
 * Previous experience in the call center space is preferred.
 * Understand simple API integrations, customizations and simple SQL queries.
 * Past Java Scripting experience or exposure is nice to have however, not required.
 * Passion for implementation, Day Zero initiatives, in a supportive and creative work environment.
 * Experience with onboarding, education, set up of software, data transfers, etc.
 * Proficiency in Google Suite and Salesforce, as well as familiarity with Zendesk and Vitally or similar customer success platforms.
 * Stellar problem-solving skills and enjoy providing a high level of service.
 * Experience w/simple SQL queries.
 * Willingness to take initiative individually and within a team.

## Description

* Installation, integration and deployment of Convoso SaaS products in client environments.
 * Train customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use.
 * Focus on improving onboarding efficiency, customer satisfaction and initial product adoption.
 * Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
 * Anticipating client's needs, mapping a timeline, and managing their expectations during the implementation process.
 * Managing technical aspects of a delivery end-to-end with minimal escalation.
 * Managing controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs.
 * Effectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team.
 * Foster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices.