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# Senior Telecomm Engineer - Remote

- **Company:** Optum, Inc
- **Location:** La Crosse, WI, United States (Remote available)
- **Experience:** Expert
- **Salary:** $91,700.0 - $163,700.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Java (Programming Language), Microsoft Excel, Agile Methodology, Artificial Intelligence, Amazon Web Services, Confluence, Microsoft Azure, Computer Telephony Integration, Continuous Integration, Customer Interaction Management (Software), Data Architecture, DevOps, Elasticsearch, Python (Programming Language), PostgreSQL, Machine Learning, MySQL, Routing, Node.Js, NoSQL, Microsoft PowerPoint, Data Streaming, Systems Integration, Amazon Connect, Grafana, Spring-boot, Cloudformation, Containerization, Information Technology, Apache Kafka, Interactive Whiteboards, Api Gateway, Restful APIs, Terraform, Docker, Microservices
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=28ed2bd26a1705a9

## About the Role

* Undergraduate degree or equivalent experience
 * 8+ years of experience in contact center technologies and telephony systems
 * 4+ years of experience in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony
 * 2+ years of experience with Amazon Connect and integrating telephony solutions
 * 1+ year of experience in AI and GenAI technologies applied within contact center environments
 * Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform)
 * Proven solid programming skills in Python, Node.js, or Java
 * United States citizenship is required for this position
 * Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance

Preferred Qualifications:

 * Bachelor's degree in Information Technology, Computer Science or related field
 * Certifications such as AWS Certified Solutions Architect - Professional
 * 3+ years of experience with vendors such Amazon and Microsoft
 * 2+ years of experience with industry standards and best practices in contact center technologies
 * 2+ years of experience with agile methodologies and DevOps practice

*
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

## Description

* Design, develop, and maintain Amazon Connect and supporting AWS services
 * Partner with product, engineering, security, and operations leaders to align platform capabilities
 * Develop and maintain application, technology, and data architecture
 * Create and maintain documentation and diagrams using tools such as Draw.io,
 * PowerPoint, Word, Excel, Confluence, and Miro.
 * Work across major cloud platforms (AWS and Azure) and leverage cloud native technologies including Java, Azure services, Docker, Microservices/Spring Boot, and relational/NoSQL databases (MySQL, Elasticsearch, PostGreSQL)
 * Design and integrate REST APIs and manage API gateways
 * Enable real time data streaming and integrations using Kafka
 * Build and maintain observability solutions using Grafana
 * Drive innovation through the design and implementation of GenAI and AI/ML capabilities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.