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# Member Relationship Specialist II - Voorhees

- **Company:** First Harvest Credit Union
- **Location:** Voorhees Township, NJ, United States
- **Salary:** $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Microsoft Office, Software Systems
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c8e4a5e892129d15

## About the Role

* High School Diploma or GED required
 * Associate's degree preferred

Experience:

 * Minimum of one (1) year of customer service
 * Minimum of one (1) year of cash handling
 * At least 6 months experience working as a teller/MRS I or related position in a financial institution, preferred
 * Prior sales experience, preferred

SkillsCompetencies:

 * Knowledge of general banking regulations and credit union policies and procedures
 * Proficient with Microsoft Office Suite, Outlook and using the Internet
 * Excellent communication and interpersonal skills
 * Excellent customer service skills
 * Professional appearance and demeanor
 * Ability to work with limited supervision and exercise judgement
 * Basic knowledge of sales techniques
 * Available to travel to other branches when required
 * Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service
 * Strong knowledge of consumer lending, regulatory requirements and loan processing
 * Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies
 * Strong problem solving and decision-making abilities to address member concerns and opprational challenges effectively
 * Knowledge of credit union products, services and compliance regulations
 * DNA core system experience is a plus but not required

Salary: The base pay for this position is $21/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both EnglishSpanish (oralwritten).

## Description

* Adheres the FHCU Service Standards as established.
 * Conducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members.
 * Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
 * Meets established individual and group sales goals by using various sales techniques.
 * Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.
 * Performs duties with limited supervision and resolves issues within the scope of authority assigned.
 * Executes loan applications and disbursements.
 * Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services.
 * Attends offsite events to increase membership within our Select Employer Groups.
 * Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
 * Represents the credit union at various community events and assists the manager with business development duties when necessary.
 * Performs other duties or special projects as assigned.