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# Manager, Technology

- **Company:** COMMUNITY BEHAVIORAL HEALTH
- **Location:** Highland Hills, OH, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** User Authentication, Backup Devices, Health Informatics, Cyber Security, Information Systems, Databases, Data Dictionary, Disaster Recovery, Multi-Factor Authentication, Monitoring of Systems, Role-Based Access Control, Anti-Phishing, SQL Databases, Software Vulnerability Management, Wi-Fi Technology, Sql Optimization, Firewalls (Computer Science), Information Technology, Data Analytics, Laptops, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d78fd026f30b7fcd

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Information Systems, Health Informatics, Data Analytics or a related field, or equivalent experience

 * Healthcare IT experience with accountability for infrastructure and security

 * Direct, hands-on experience administering a healthcare EMR

 * Advanced SQL, including building reports within an EMR

 * Working knowledge of networking, endpoint security, backups and disaster recovery

 * Demonstrated experience applying the HIPAA Security Rule in a small-to-midsize healthcare organization

 * Comfort supporting general office IT without a dedicated infrastructure team

PREFERRED

 * Master's degree

 * Experience with Qualifacts/Credible EMR

 * Experience in community behavioral health or outpatient healthcare, * Bachelor's (Required), * Technology management: 4 years (Required)

## Description

* Manage day-to-day IT for staff: workstations, laptops, mobile devices, printers, firewalls and the office network/Wi-Fi

 * Administer operating systems, directories, user accounts and authentication, including MFA and cyber security

 * Maintain endpoint configuration, patching and device lifecycle for agency-owned hardware

 * Monitor system performance and capacity; maintain the agency website

Cybersecurity, risk and compliance

 * Lead cybersecurity: access controls, MFA, encryption, vulnerability remediation and threat monitoring

 * Ensure compliance with the HIPAA Security Rule, Ohio privacy laws and internal security policies

 * Lead incident response (lost or stolen devices, phishing, suspected breaches) and escalate to vendors or legal counsel

 * Maintain a right-sized technology policy set, technical documentation and audit-readiness evidence

 * Partner with Executive Leadership on technology risk decisions

Qualifacts/Credible EMR administration

 * Serve as CBHC's primary contact with Qualifacts for upgrades, patches and configuration changes

 * Configure Credible settings: user roles and permissions, documentation templates, treatment plan/ISP forms and workflow rules

 * Provision and de-provision Credible users, with role-based access to PHI

 * Maintain interfaces (clearinghouse billing files, e-prescribing, state/ODBH data submissions) and resolve interface errors

EMR data, reporting and analytics

 * Write, optimize and maintain SQL queries against the Credible database for recurring and ad hoc reports

 * Build Credible dashboards, custom forms, services and report views for leadership, clinical, billing and compliance use

 * Validate data accuracy and maintain report logic, data dictionaries and metric definitions

 * Support audits, quality initiatives and regulatory reporting with HIPAA-compliant handling of PHI in extracts

 * Manage IT vendors, MSPs and hosting providers, including vendor security assessments

 * Coordinate backups, disaster recovery and business continuity with Qualifacts and other hosting vendors