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# IT Support Specialist

- **Company:** Bank Iowa
- **Location:** West Des Moines, IA, United States
- **Contract:** Permanent contract
- **Skills:** Apple Products, Desktop Computing, Issue Tracking Systems, Information Technology, Network Server
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8b8834b9476cc089

## About the Role

* Associates degree in a computer-related field or equivalent years of experience in Information Technology.
 * Proven experience as a help desk technician or other client support role

Skills & Competencies

 * Ability to exhibit our values; Think Big, Be People-Centered, Enable Great Things, and Bring your Best.
 * Tech savvy with working knowledge of Microsoft, and Apple products
 * Good understanding of computer systems, including desktops, servers and applications
 * Ability to diagnose and resolve basic technical issues
 * Excellent communication skills
 * Service-oriented and levelheaded

## Description

The IT Support Specialist at Bank Iowa serves as the first point of contact for Bank Iowa team members seeing technical assistance over the phone, chat, or email. You will perform remote troubleshooting through diagnostic techniques and asking of pertinent questions while determining the best solution based on the issue and details provided by Bank Iowa team members.

Core Responsibilities

 * Serve as the first point of contact for internal team members seeking technical assistance over the phone or email
 * Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
 * Determine the best solution based on the issue and details provided by the team member
 * Walk the team member through the problem-solving process
 * Direct unresolved issues to the next level of support
 * Provide accurate information on IT systems or services
 * Record events and problems and their resolution in ticket tracking system
 * Follow-up and update ticket status and information
 * Pass on any feedback or suggestions by team members to the appropriate internal team
 * Identify and suggest possible improvements on processes and procedures
 * Participates in IT projects as assigned.

General Responsibilities

 * Assists with special projects and performs other duties as assigned by supervisor.
 * Understands and complies with banking regulations by following bank policies and procedures. Stays abreast of relevant regulations, current industry matters, and any changes implemented internally to ensure compliance.