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# Community Solutions Manager

- **Company:** Victra - Verizon Wireless Premium Retailer
- **Location:** Coppell, TX, United States
- **Experience:** Experienced
- **Salary:** $64,925 - $74,913
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Salesforce.Com, Performance Monitor
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=125ae2d05de9f1f4

## About the Role

* High school diploma or GED (Bachelor's a plus)
 * 2+ years of sales, leasing, hospitality, or relationship-management experience, including direct people-management experience
 * Strong interpersonal skills - able to build trust quickly with reps, property partners, and Verizon counterparts
 * Management skills - coaching, accountability, and performance management of a field team
 * Organizational skills - running pipeline reviews, staffing plans, and a multi-property territory in parallel
 * Self-starter - operates without daily supervision and sets the pace for the team
 * Demonstrated track record of self-direction without daily supervision
 * Resilience to rejection and patience for relationship-building cycles
 * Comfortable hosting events and approaching strangers
 * Valid driver's license, clean MVR, reliable transportation
 * Ability to pass property background and badging requirements
 * Willingness to work evenings and weekends when residents are home
 * Working knowledge of Microsoft Office and CRM tools (Salesforce a plus)
 * Bilingual (English/Spanish) a plus in select markets, * Persistent - A "no" today is a "yes" three months from now
 * Proactive - You don't wait for the property to call you
 * Problem-Solver - When a resident has an issue, you own it
 * Performance-Driven - You want your name at the top of the leaderboard

## Description

You will work within our company culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values.

As a Community Solutions Manager at Victra, you will lead a team of field representatives covering a portfolio of apartment communities (Multi-Dwelling Units) in your market. You will hire, coach, and develop your team, own market-level results, and build the carrier and community relationships that turn properties into long-term partners - driving Verizon Home Internet, Mobile, and Perks adoption across the territory.

This isn't a desk job. This isn't a one-and-done sale. It's a relationship-driven role where the happier your properties are, the more your commission grows.

AS A COMMUNITY SOLUTIONS MANAGER, YOU WILL:

 * Provide side-by-side coaching, training, and development on the sales process, compensation plan, and results tracking
 * Own team accountability - set clear expectations, monitor performance against targets, and address gaps directly
 * Staff and hire - source, interview, and onboard new representatives to keep the territory fully covered
 * Develop carrier and community relationships - represent Victra with Verizon Enhanced Communities partners and key property groups in the market
 * Review pipeline, activity, and penetration data in CRM and translate it into weekly coaching priorities

YOUR TEAM, ON A TYPICAL DAY, WILL:

 * Visit assigned MDU properties in person - leasing offices, lobbies, clubhouses
 * Build trusted relationships with property managers, leasing agents, and HOA boards
 * Host monthly resident events - move-in days, pool parties, lobby coffee mornings
 * Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-in
 * Own resident issues end-to-end - billing, install escalations, service questions
 * Position Verizon as a leasing differentiator that helps properties retain residents
 * Track activity, pipeline, and penetration in CRM
 * Coordinate with internal Victra teams and Verizon Enhanced Communities partners