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# IT Service Operations and Maintenance Oversight SETA

- **Company:** Science Applications International Corporation
- **Location:** Aurora, CO, United States
- **Salary:** $100,001.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Configuration Management, Requirements Management, Verification and Validation (Software)
- **Published:** October 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9218119/it-service-operations-and-maintenance-oversight-seta

## About the Role

* Within a STEM field of study (ref: DHS STEM list):
 + Bachelors and five (5) years or more of related experience,
 + Masters and three (3) years or more experience
 * Must be a U.S. Citizen with an active Top Secret clearance with Polygraph
 * Must be eligible for access to Sensitive Compartmented Information (SCI) programs as determined by the Government
 * Familiarity with IT service delivery lifecycle concepts including transition, operations, maintenance, and disposal
 * Strong written and verbal communication skills with the ability to develop technical reports and briefings for senior audiences
 * Demonstrated ability to coordinate across complex, multi-stakeholder organizations and manage competing priorities in a fast-paced environment

## Description

Successful candidate must be able to:

Advisory and Customer Engagement:

 * Serve as a liaison and advocate between the IT service delivery vendors, the U.S. Government customer, and our mission partners to ensure shared understanding of expectations, progress, and objectives.
 * Guide stakeholders in adopting standardized service delivery practices while facilitating a culture of continuous service improvement (CSI) across projects.
 * Act as a Technical Advisor, translating customer needs into service requirements and identifying potential capability gaps.
 * Provide thought leadership to shape and optimize service roadmaps, aligning projects with mission priorities.
 * Create concise, actionable, and practicable recommendations to support government decision-making.

Service Delivery Oversight and Quality Assurance:

 * Advise Government leadership on core operational capabilities, planned maintenance activities, and change management processes.
 * Support troubleshooting of service outages, de-confliction of recovery efforts, and restoration of normal service operations to minimize mission impact.
 * Assist with root cause analysis and after-action reports to identify sources of service failures and recommend solutions to prevent recurrence.
 * Support execution of enterprise-level Maintenance Activity (MA) functions, including Approver and Scheduler actions, and represent organizational equities at site-level MA Review Boards.
 * Assist Acquisition Offices in obtaining approval for site-impacting integration and maintenance activities.
 * Review acquisition-produced artifacts for continuity and compliance with site and systems engineering governance, reporting potential non-compliance.
 * Support readiness event planning and assess service maturity through established readiness processes to efficiently transition services from development into operational environments.
 * Coordinate service delivery artifacts through site integration efforts and facilitate stakeholder awareness of integration activities.
 * Assist with planning and preparation for the retirement and disposal of systems and services.

Systems Engineering Support:

 * Leverage expertise to ensure continuity across multiple IT service deliveries, with a particular focus on requirements management, configuration management, and readiness activities.
 * Assess service readiness and perform verification and validation (V&V) for new system capabilities or upgrades.
 * Develop technical analysis and tools to support system functionality and capacity planning.