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# Telecom Network Operations Center Technician I

- **Company:** Switch, Inc.
- **Location:** Las Vegas, NV, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Centers, Monitoring of Systems, Issue Tracking Systems, OSI Models, Network Troubleshooting, Networking Basics, PuTTY
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9576cfab72394a7b

## About the Role

* Reliable execution of tasks in a time-sensitive support environment.
 * Clear, professional communication with customers, carriers, and internal teams.
 * Ability to manage multiple incidents and priorities simultaneously.
 * Calm, solution-focused approach during service-impacting events.
 * Willingness to work scheduled shifts, including nights, weekends, and rotations., * 2 or more years of experience in telecommunications, IT support, or a related technical role, or equivalent education and training.
 * Foundational understanding of network concepts, topologies, and the OSI model.
 * Experience troubleshooting network connectivity and following critical-path resolution steps.
 * Familiarity with data center infrastructure and cabling standards.
 * Experience using ticketing systems and monitoring tools.
 * Comfort using terminal access tools such as SSH, PuTTY, or similar.
 * Working knowledge of Microsoft Office applications.
 * Network+ , CCENT, A+, or Security+ certifications are preferred, not required., * A Culture of Karma - We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

## Description

* Serve as the primary point of contact for CORE-related service requests and incident investigations.
 * Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
 * Assess and communicate operational impact to customers during incidents.
 * Create, update, and manage service request and incident tickets.
 * Coordinate and participate in service activation calls with customers and carriers.
 * Follow established escalation and notification procedures using sound judgment.
 * Provide timely, accurate customer-facing updates throughout incident resolution.
 * Document incidents clearly, including actions taken, timelines, and outcomes.
 * Contribute feedback to improve CORE support tools, processes, and procedures.