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# IT Help Desk Technician

- **Company:** Llc (green)
- **Location:** St. Joseph, MI, United States
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8105a069750e1dd5

## About the Role

* Bachelor's degree in a related field or an Associate's degree with relevant work experience
 * Exceptional customer service and communication skills
 * Ability to troubleshoot technical issues and provide technical support
 * Ability to learn new ticketing systems and chat queues
 * Ability to learn and adapt to new technologies and software quickly
 * Certifications such as A+, Network+, and Security+ (not required)
 * Ability to complete 6 weeks of training
 * Ability to work independently and as part of a team
 * Ability to multitask and prioritize in a fast-paced environment, * Bachelor's (Required), * Help desk: 1 year (Preferred)

## Description

Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.

Responsibilities:

 * Responding to incoming calls and emails from distributors in a timely and professional manner
 * Troubleshooting technical issues and providing technical support to distributors
 * Escalating complex issues to senior team members when necessary
 * Utilizing Freshservice to track, document, and resolve issues
 * Maintaining accurate records of customer interactions and transactions
 * Identifying and escalating trends and patterns in customer issues to improve processes
 * Providing exceptional customer service and ensuring customer satisfaction
 * Participating in team meetings and trainings to enhance technical knowledge and skills