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# Technical Support Specialist - 100% Remote - EMEA

- **Company:** Hostaway
- **Location:** Paris, France (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Systems Integration, Software Troubleshooting
- **Published:** June 14, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=d792cd22ef42badc

## About the Role

Do you have experience in SaaS?, Do you have a High school diploma or GED?, * 2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment.

 * Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectively.
 * C2-level Spanish and English proficiency, including excellent written and spoken communication skills. You'll support customers in both languages via phone, chat, and email.
 * French proficiency is a plus, as you may support French-speaking customers when needed.
 * Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CEST.
 * Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support.

## Description

Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on Spanish- and English-speaking markets., In this role, you'll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings. You'll work primarily with customers in Spanish and English, with French language skills considered a plus to support our French-speaking customers when needed., * Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries.

 * Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations.
 * Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
 * Document and track customer inquiries, issues, and resolutions in our support system.
 * Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation.
 * Assist with product demonstrations and customer training sessions when needed.
 * Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.


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