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# Application Support Specialist

- **Company:** Logosol, Inc.
- **Location:** Cheektowaga, NY, United States
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Application Programming Interfaces (APIs), Software Applications, Business Software, Business Systems, Issue Tracking Systems, Productivity Software, Remote Service Software, Software Systems, SQL Databases, Web Applications, Enterprise Software Applications, Software Troubleshooting, Information Technology, User Accounts
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25d36ed226d77f60

## About the Role

The ideal candidate has strong problem-solving skills, clear communication, and the ability to explain technical concepts to users with different levels of technical experience., * Experience in application support, help desk support, IT support, or a related role.

 * Basic understanding of software applications, operating systems, and networking.
 * Ability to troubleshoot software errors and identify possible root causes.
 * Familiarity with ticketing systems and incident documentation.
 * Strong written and verbal communication skills.
 * Ability to prioritize requests and manage multiple support issues.
 * Attention to detail and a customer-focused approach.
 * Ability to work independently and collaborate with technical teams.

Preferred Skills

 * Familiarity with SQL and basic database troubleshooting.
 * Experience supporting web applications, APIs, or enterprise software.
 * Knowledge of Windows environments and common business productivity tools.
 * Familiarity with application logs, remote support tools, and software testing.
 * Experience with service management frameworks such as ITIL.
 * Relevant education in Information Technology, Computer Science, or a related field, or equivalent practical experience.

## Description

* Provide technical support for business applications and software systems.
 * Investigate application errors, access issues, and performance problems.
 * Respond to user support requests and document incidents accurately.
 * Troubleshoot software configuration, login, and connectivity issues.
 * Guide users through application features and standard operating procedures.
 * Escalate complex technical problems to developers or infrastructure teams.
 * Test application fixes and verify that reported issues have been resolved.
 * Maintain a knowledge base of common issues, troubleshooting steps, and solutions.
 * Assist with application updates, software releases, and user acceptance testing.
 * Identify recurring problems and recommend improvements to application reliability.
 * Follow established security procedures when handling user accounts and business data.
 * Communicate clearly with users and technical colleagues about issue status and resolution.