> Markdown version of [/jobs/ext/4207732-service-desk-technician-2](https://www.wearedevelopers.com/jobs/ext/4207732-service-desk-technician-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician 2 - **Company:** Seattle University - **Location:** Seattle, WA, United States - **Experience:** Experienced - **Salary:** $60,000 - $65,000 - **Contract:** Temporary contract - **Skills:** Software Applications, Computing Platforms, Network Service, Remote Access Technology, CompTIA Strata - PC Hardware Technology Engineer, Information Technology - **Published:** October 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ff7208aff49d9ba0 ## About the Role Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives. Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally. Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions. Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact., * Customer Focus: Delivers exemplary service that meets and exceeds all customers' expectations. * Ethics and Integrity: Understands Seattle University values, beliefs, and principles, acts with ethics and integrity, and understands the value of diversity in educational and work environments. * Composure: Remains calm, maintains perspective, and responds in a professional manner when faced with tough situations. * Motivated/Results Oriented: Fantastic record of personal drive and the determination to succeed. * Listening Skills: Must be an active listener to ensure client and team needs are fully understood and met., * A bachelor's degree and two years of previous experience in technical support, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. * Proficiency in supporting PC and Mac computing environments and applications. Advanced analytical and technical problem-solving skills. * Experience using and supporting a service management system to process and prioritize work assignments, including incident management, problem management, and knowledge base tools. * Strong understanding of ITIL best practices. * Demonstrated customer service orientation and can organize, analyze, prioritize, and problem-solve within a fast-paced environment. * Proven ability to communicate difficult/sensitive information tactfully. Demonstrated ability to produce effective, professional, and accurate written correspondence. * Must be a self-starter with attention to detail, flexibility and the ability to adhere to project specifications and timelines. Personal accountability for project timelines and milestones. * Ability to work successfully individually and in a team-oriented environment. * Ability to exercise sound judgment in complex situations., * Experience working in higher education. * CompTIA A+, Network+, or Internet+. * Microsoft Certifications. * Working knowledge of computer repair. ## Description Information Technology Services (IT Services) provides high-touch, high-quality customer service to our community of faculty, staff, and students. We are looking for a results-oriented Service Desk Technician 2 to bring strong skills and experience to our diverse team., The Service Desk Technician 2: * Provides internal technical support to faculty, staff, and students using PC and Mac computer systems. Analyzes, troubleshoots, and resolves support issues related to desktop or laptop hardware and software, network services, remote access, software applications, etc. Sets up computer workstations, configures and installs software, and assists with mobile devices. * Is a self-starter possessing sound judgment, strong problem-solving skills, and can communicate effectively with a broad range of audiences. * Enjoys designing systems to meet business requirements and tackling complex analysis and design efforts. * Has strong technical skills, an inquisitive and positive nature, and is able to balance shifting priorities for the greatest positive impact. * Exhibits customer empathy and an inquisitive and positive attitude. * Effectively assesses customer needs and either resolves or escalates to the appropriate team. * Acts as an escalation point to Tier 1 technical staff and student employees. * Oversees complex and/or high-profile Information Technology Service Desk job functions and takes the lead on most tasks and projects. * Provides experienced technical, professional, analytical consultations to the Seattle University community via the Service Desk., Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter. Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus. All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university's discretion.