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# Tier 2 Technical Support Specialist

- **Company:** Serv IT, Inc.
- **Location:** Kennesaw, GA, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Cyber Security, Computer Maintenance, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Exchange Server, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Windows Search, Windows Servers, Network Administration, NT File System (NTFS), Productivity Software, Wide Area Networks, Network Routers, Remote Desktop Protocol (RDP), Office365, Break Fix, Peripherals, Sonicwall, Firewalls (Computer Science), Patch Management, Wireless Technologies, Network Server, Cisco
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=17a519707db735aa

## About the Role

* 5+ years in IT support, with expertise in:
 * Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services.
 * Microsoft Windows Desktop OS (Windows XP-10) and patch management.
 * IT security concepts, including NTFS permissions and Share permissions.
 * Microsoft Exchange, Office365, and collaboration tools.
 * Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki.
 * Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.

Skills:

 * Exceptional troubleshooting and customer service orientation.
 * Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
 * Experience in an MSP environment is a plus.

Requirements:

 * Criminal background check, E-Verify citizenship check, and motor vehicle report.
 * Local travel to client sites required.
 * Drug/alcohol-free workplace with non-smoking policies., * Are you legally authorized to work in the United States and able to do so without requiring employer-sponsored visa sponsorship now or in the future?

## Description

* Resolve complex technical issues escalated from Tier 1 support.
 * Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
 * Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
 * Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
 * Provide proactive customer service and maintain accountability through issue resolution.
 * Travel locally to client sites as needed., * Have you read the job posting in its entirety and confirmed that the advertised salary range meets your compensation requirements?