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# Application Support Specialist

- **Company:** Small Horse Technology, Inc.
- **Location:** Boise, ID, United States
- **Salary:** $55,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Business Software, Databases, Networking Basics, Software Configuration Management, Software Systems, Software Performance, User Administration
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a5dca444a3ae9411

## About the Role

The ideal candidate has experience with application troubleshooting, technical support, user assistance, and software configuration. The role requires strong communication skills, attention to detail, and an understanding of the importance of protecting sensitive information in healthcare environments., * Experience in application support, IT support, or technical troubleshooting.

 * Familiarity with Windows applications, business software, and common office technology.
 * Understanding of software configuration, user permissions, and basic networking.
 * Strong diagnostic and problem-solving skills.
 * Ability to document technical issues clearly and accurately.
 * Excellent customer service and communication skills.
 * Familiarity with healthcare IT or dental practice management software is beneficial.
 * Awareness of data privacy and security practices, including HIPAA requirements where applicable.

## Description

* Provide technical support for business applications and software systems.
 * Troubleshoot application errors, access issues, and software performance problems.
 * Assist users with application setup, configuration, and routine updates.
 * Investigate reported issues and coordinate resolutions with relevant technical teams.
 * Document support requests, troubleshooting steps, and resolutions.
 * Help maintain application availability, reliability, and security.
 * Support software integrations and basic database-related troubleshooting.
 * Assist with user access management and application permissions.
 * Follow appropriate privacy and security procedures when handling sensitive information.
 * Prepare user instructions and provide guidance on application functionality.