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# Desktop Support Specialist

- **Company:** Mastech Digital, Inc.
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Macintosh Computers, Microsoft Outlook, Desktop Computing, Microsoft PowerPoint, Remote Service Software, Windows Desktop, Wireless Networks, Tablet Computers, Home Networking, Microsoft InTune
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/0e73adf6-258b-4573-bf09-878ed3881388/desktop-support-specialist

## About the Role

* Five plus years of experience in infrastructure and/or desktop support arena. C-suite experience preferred.
\n, * Advanced technical troubleshooting skills
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 * Ability to function effectively and quickly in stressful situations / circumstances
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 * Fast response time to customers
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 * Strong customer service/soft skills
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 * Ability to multitask and come up with innovative solutions to customer problems quickly.
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 * Strong remote support skills and familiarity with remote support tools
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 * Outstanding interpersonal skills, able to explain IT matters in lay terms
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 * Advanced knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook, Teams), Windows and other Corning standard software and services
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 * Strong mobile device technical troubleshooting skills (both iPhone and Android) and knowledge of how to perform data transfers and corporate configurations such as through Microsoft InTune.
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 * Knowledge of home network wireless infrastructure (setup and support) as well as home internet provider assistance (ex. Spectrum)
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 * Very strong attention to detail
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 * Ability to work solo as well as with a team as a strong team player
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 * Flexibility and adaptability
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 * Creative problem-solving skills
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 * Excellent organizational skills
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 * Ability to build relationships, interact professionally and respectfully with all levels of the organization
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 * Ability to accept and adapt to change, including support for new and non-standard items.
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 * Leadership skills
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 * Detailed knowledge of troubleshooting Windows, Mac, and mobile devices.
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 * Innovative and creative problem-solving skills
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 * Prioritization and scheduling
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 * Flexibility with work schedule
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 * Ability to lead a project
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 * Ability to follow direction and proactively seek guidance when needed
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 * Previous experience working in a corporate environment, particularly with C-suite executives., * Ability to manage own workload and set priorities with little supervision

## Description

Seeking an IT professional with advanced skills to provide high-touch customer service along with technical support to executive level and administrative support staff as necessary including problem recognition, research, isolation, resolution and follow through. Work cooperatively with cross-functional teams to provide technology support and services up to and including senior leadership., n
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 * Respond to, or create as needed, Incidents, Tasks or forms for all work performed or needed.
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 * Respond to and assist customers who reach out directly, making tickets for work performed.
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 * Function as a proactive resource, addressing IT issues ahead of when customers could be impacted by them wherever possible.
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 * Support hardware, software and/or services for approved desktop computing equipment, mobile devices and services, including installations and upgrades - as well as non-standard equipment for approved customers.
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 * Deploy and maintain mobile equipment such as smartphones and tablets, including personal equipment for some C-suite executives.
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 * Participate in on-call rotation supporting all executives, may be 24X7 for some C-suite executives.
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 * Identify recurring issues, document as Problems and escalate to appropriate personnel
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 * Keep management informed of potential issues including those with customers
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 * Represent technical bridge between technology groups and business units
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 * Make recommendations for and implement improvement in processes and procedures
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 * Understand and follow Corning processes (Incident Management, Request Fulfillment, Problem Management)
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 * Performs other related duties as assigned by management
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 * Understand and apply the Priority Matrix. Strive to meet metric goals and avoid breaches.
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