> Markdown version of [/jobs/ext/4208786-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/4208786-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Specialist

- **Company:** HCL Technologies
- **Location:** Huntsville, AL, United States
- **Experience:** Starter
- **Salary:** $54,000.0 - $88,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Data Centers, Hard Disk Drives, Monitoring of Systems, Issue Tracking Systems, Networking Hardware, Hardware Infrastructure, Network Server, Cisco, Servicenow
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2cc7db141815d504

## About the Role

* 1-3 years of experience in a hands-on IT support or data center environment.
 * Basic knowledge of servers, networking equipment, and structured cabling.
 * Comfortable using hand tools and diagnostic devices.
 * Familiarity with ticketing systems (e.g., ServiceNow, Jira).
 * Ability to lift equipment up to 50 lbs and work in physically demanding environments.
 * Good communication and problem-solving skills.
 * Willingness to work in shifts, including nights and weekends, if required.

Preferred Qualifications:

 * Certifications such as CompTIA A+, Network+, or Data Center-specific training.
 * Experience with enterprise hardware vendors (e.g., Dell, Cisco, HP, IBM).
 * Familiarity with data center best practices and safety protocols.
 * Exposure to ITIL or similar service frameworks.

## Description

* Hardware Support:
 * Perform racking, stacking, and decommissioning of servers, network, and storage equipment.
 * Replace hardware components such as hard drives, memory, power supplies, and cables.
 * Label, inventory, and document all hardware changes.
 * Physical Infrastructure Maintenance:
 * Monitor and manage structured cabling (fiber/copper) installations and patching.
 * Assist with power and cooling infrastructure checks.
 * Ensure cleanliness, safety, and organization of the data center.
 * Troubleshooting & Incident Support:
 * Respond to service tickets for physical interventions (e.g., system reboots, cable reseating, LED status checks).
 * Collaborate with remote teams to provide diagnostics and status updates.
 * Escalate issues as needed to appropriate teams.
 * Monitoring & Documentation:
 * Maintain logs of activities and interventions.
 * Provide regular reports on equipment status and completed tasks.
 * Use monitoring tools and asset management systems as needed.