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# Client Implementation Specialist

- **Company:** Strive Pharmacy
- **Location:** Gilbert, AZ, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management, System Configuration, Data Validation, Data Mapping, Data Migration, Systems Integration, Hubspot, User Accounts
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=21af73b5f8da7d56

## About the Role

The ideal candidate excels at project management, possesses a solid technical aptitude, and brings exceptional communication skills to build trust and deliver value to our clients from day one., * Minimum 2 years experience as a registered pharmacy technician

 * Holds a PTCB certification
 * Has implementation experience OR strong understanding of EMR platforms
Strong technical writing skills (SOPs, product changes, client documentation)

 * Strong interpersonal and communication skills - comfortable with both technical teams and client stakeholders

## Description

We are looking for a detailed-oriented and proactive Client Implementation Specialist to join our team. In this role, you will be the primary guide for new clients during their onboarding journey, ensuring a seamless transition from onboarding to active product usage. You will oversee technical setup, workflow configuration, project timelines, and user training., * Onboarding:

 + Project Delivery: Lead end-to-end client onboarding and technical implementations, driving projects to completion within defined timeframes and scope.
 + Milestone Tracking: Monitor go-live milestones, proactively identify risks or bottlenecks, and implement solutions to keep timelines on track.
 * Technical Configuration & System Integration:
 + System Setup: Configure software/platform settings, user accounts, and workflows based on client specifications and requirements.
 + Assist with setting up products and medication templates in EMR
 + Set up user accounts for HubSpot clarifications
 + Configure web hooks via LifeFile if no integration is needed
 + Hand off partners to the Client Solutions team if an API integration is identified
 * Data Migration & Support:
 + Assist clients with data mapping, import/export tasks, and initial data validation.
 * Troubleshooting:
 + Diagnose and resolve technical implementation issues independently or partner with Client Solutions technical support
 * Client Enablement & Relationship Management:
 + Training Delivery:
o Conduct virtual live training sessions for admin users and end-users to drive product adoption.

 + Consultative Guidance:
o Advise clients on best practices for prescribing to maximize compounded prescription accuracy

 + Cross-Functional Collaboration:
o Partner closely with Sales and Customer Success Manager (CSM) teams to ensure seamless handoffs and continuous client satisfaction.

 + Prescription Success:
o Monitor prescriptions for clinical and formatting accuracy and perform outreach when issues are identified. Monitoring period will be from first prescription until activation of account (10th prescription), Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.