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# Network Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Elizabethtown, KY, United States
- **Experience:** Expert
- **Salary:** $72,800.0 - $93,600.0
- **Contract:** Temporary contract
- **Skills:** Complex Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), File System Permissions, Networking Hardware, Virtual Private Networks (VPN), Windows Servers, Network Connections, Network Monitoring, TCP/IP, Virtual Local Area Networks, VPN Clients, Wide Area Networks, Wireless Access Point, Wireless Networks, Cisco Anyconnect, Connectivity Problems, Office365, Information Technology, Network Support, Industrial Software, Cisco Switches, Cisco
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b00eca6689feff27

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or related field.
 * Minimum 5 years of IT Support or Network Technician experience.
 * Experience supporting IT environments within manufacturing or industrial environments.
 * Strong knowledge of Microsoft 365 tools and troubleshooting.
 * Proficiency in diagnosing and resolving hardware, software, and network connectivity issues.
 * Working knowledge of TCP/IP, DHCP, DNS, VLANs, LAN/WAN, and wired/wireless networking.
 * Hands-on experience troubleshooting Cisco switches and wireless access points.
 * Experience with Cisco switch ports, VLANs, basic switch configuration, and network connectivity troubleshooting.
 * Experience troubleshooting Cisco AnyConnect VPN is preferred.
 * General knowledge of manufacturing-specific applications, systems, and network-connected equipment.
 * Strong communication, troubleshooting, and problem-solving skills.

## Description

We are seeking a detail-oriented Network Support Technician to support both office and manufacturing environments. This role requires strong troubleshooting skills, the ability to manage multiple tasks efficiently, and a commitment to delivering timely, accurate support., * Respond to IT user requests and resolve incidents across office and plant environments.

 * Provide desktop, laptop, and mobile phone support.
 * Support plant operations by participating in IT-related project activities.
 * Image, configure, and deliver new computers to users.
 * Monitor infrastructure needs and report issues to the central IT team.
 * Troubleshoot connectivity issues and support complex manufacturing applications, including hardwired/wireless connections and Windows server shared folder permissions.
 * Troubleshoot LAN/WAN connectivity issues, including TCP/IP, DHCP, DNS, VLANs, wired and wireless network connections.
 * Troubleshoot and perform basic configuration of Cisco switches, Cisco wireless access points, network ports, and related connectivity issues.
 * Assist with Cisco switch port configuration, VLAN assignments, device replacements, and network equipment installations as needed.
 * Troubleshoot Cisco AnyConnect VPN client issues and assist users with remote connectivity.
 * Monitor network and infrastructure equipment and escalate complex network issues to the central network/IT team.
 * Assist with network-related projects, including Cisco equipment deployments, network changes, site installations, and equipment upgrades.
 * Troubleshoot connectivity issues involving manufacturing equipment, applications, and industrial systems, working with plant personnel and vendors as needed.
 * Coordinate with vendors and contractors for network and IT project-related work.
 * Maintain accurate documentation of network equipment, connections, ports, and infrastructure changes.