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# Deployment Support Technician

- **Company:** Kargo Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Bash Shell, Query Languages, Python (Programming Language), Windows PowerShell, SQL Databases, Scripting, Hardware Testing, Computer Equipment, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://startup.jobs/deployment-support-technician-kargo-10406506

## About the Role

* 0-2 years of experience in a hands-on technical role, such as IT support, field service, electronics repair, hardware testing, or lab operations. Relevant internships, bootcamp training, and technical projects are welcome.
 * Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience, preferred.
 * Technical certifications such as CompTIA A+ or relevant technical coursework, a plus.
 * Working knowledge of at least one scripting or query language, such as Python, SQL, Bash, or PowerShell, with the ability to write simple queries and read table structures.
 * An automation mindset, would rather write a script than repeat the same task 50 times, but is willing to grind through the tedious work until it's automated.
 * Strong communication skills, with the ability to communicate effectively and collaborate with both field technicians and software engineers.
 * Experience troubleshooting hardware devices, networking connectivity, or IoT systems, a plus.
 * Experience working with technical equipment, sensors, or embedded devices, a plus.

## Description

* Provide remote technical support to Field Operations Technicians during hardware installations, repairs, and maintenance, helping troubleshoot issues and ensure successful deployments.
 * Monitor deployed hardware, investigate system alerts and device downtime, and troubleshoot issues to maintain reliable operations.
 * Create and maintain standard operating procedures (SOPs), troubleshooting guides, and technical documentation to streamline deployment and support processes.
 * Identify recurring issues and inefficiencies, develop solutions, and automate repetitive tasks to improve operational efficiency.
 * Partner with software engineers to troubleshoot technical challenges, improve internal tools, and translate field feedback into actionable requirements.
 * Help pilot new internal tools and workflows with Field Operations, gather feedback, and support continuous improvements.