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# Head of ETF Transformation

- **Company:** U.S. Bank, National Association
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $214,795.0 - $252,700.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Requirements Analysis, Workflow Management Systems
- **Published:** October 20, 2026
- **Apply:** https://usbank.wd1.myworkdayjobs.com/US_Bank_Careers/job/Boston-MA/Head-of-ETF-Transformation_2026-0033022

## About the Role

* Bachelor's or Master's degree in finance, accounting or other related field
 * 15 or more years of mutual fund experience
 * 10 or more years of management experience

Preferred Skills and Experience

 * Strong leadership abilities and strategic management skills
 * Thorough knowledge of division and relation to industry
 * Excellent verbal and written communication skills
 * Excellent analytical, decision-making and problem-solving skills
 * Considerable tact, diplomacy and people skills

## Description

* Lead the strategy, design and build of the next-generation ETF servicing platform, establishing the vision, capabilities, requirements and implementation roadmap for a modern, scalable ETF operating environment.
 * Serve as the business leader connecting ETF operations and technology, translating complex ETF servicing requirements into actionable platform capabilities, workflows and development priorities.
 * Design the future-state ETF operating model across the full servicing lifecycle, including fund launch/onboarding, fund accounting, administration, basket processing, creation/redemption activity, reconciliation, reporting and client servicing.
 * Identify opportunities to incorporate AI, intelligent automation, workflow orchestration, predictive analytics and exception-based processing to reduce manual intervention and improve scalability, accuracy and responsiveness.
 * Partner closely with Technology and Product teams throughout the development lifecycle, including requirements definition, process design, prioritization, testing, implementation and ongoing platform enhancement.
 * Establish an integrated data and workflow strategy that improves visibility into operational activity, exceptions, controls, service levels and client interactions.
 * Help design a differentiated digital client experience, providing clients with greater transparency into activity, workflows, reporting, service requests and operational insights.
 * Drive standardization and simplification of ETF processes, challenging legacy practices and avoiding the replication of unnecessary manual processes in the new environment.
 * Partner with Business Development and relationship teams to support RFPs, client presentations, prospect discussions and demonstrations of the ETF platform and servicing model.
 * Maintain senior-level relationships with clients and use client feedback, market developments and competitive intelligence to influence platform priorities and product development.
 * Develop the business case and investment roadmap for transformation initiatives, including expected improvements in scalability, operational efficiency, controls, client experience and growth capacity.
 * Establish governance, milestones, success measures and executive reporting for major ETF transformation and platform-development initiatives.
 * Work closely with Risk, Compliance and other control functions to ensure appropriate controls and regulatory requirements are embedded directly into the platform and future-state operating model.
 * Partner with business leadership to support the profitability, growth and strategic direction of the ETF business and ensure technology investments align with business priorities.
 * Build organizational capabilities required for the future-state ETF model, including talent, processes, governance and new ways of working across business and technology teams.
 * Maintain a strong understanding of developments across the ETF ecosystem, asset-servicing technology landscape and evolving client requirements to ensure the platform remains competitive and forward-looking.