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# Billing Specialist (Professional Services)

- **Company:** Information & Computing Services, Inc.
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Databases, Data Validation, Data Integration, Netsuite, OpenAIR, Oracle (Applications), Pivot Tables, Salesforce.Com, Software Engineering, Time Tracking Software
- **Published:** October 21, 2026
- **Apply:** https://startup.jobs/billing-specialist-professional-services-rf-smart-10553707

## About the Role

The Professional Services Billing Specialist owns the end-to-end billing lifecycle for RF-SMART's professional services engagements. Working primarily in SuiteProjects Pro (OpenAir) and NetSuite, this role is responsible for accurate and timely invoicing, SOW and contract compliance, invoice approval management, and month-end reconciliation. Success in this role requires strong process discipline, a collaborative work ethic and commitment to deadlines, and a sharp eye for detail. The ideal candidate also takes ownership of their work, anticipates roadblocks, and communicates early when something needs attention., * High school diploma with 2-4 years of billing and invoicing experience, preferably in professional services or the software industry.

 * Experience with project-based billing structures - time-and-materials, fixed fee, and milestone billing.
 * Hands-on experience with an ERP or PSA system (NetSuite, Oracle, Salesforce, or equivalent).
 * Proficiency in Microsoft Excel, including pivot tables for reconciliation and reporting.
 * Proven ability to manage multiple recurring deadlines without missing SLAs.
 * Strong written and verbal communication skills, including the ability to professionally escalate when required.

Preferred Qualifications- Not required

 * Associate's degree in Business, Accounting, Finance, or related field - or equivalent experience.
 * Hands-on experience with NetSuite SuiteProjects Pro (OpenAir) for billing, time tracking, and expense management.
 * Familiarity with the data integration between SuiteProjects Pro and NetSuite.
 * Prior exposure to multi-currency invoicing or global billing practices.

Key Competencies

 * Process discipline and SLA ownership
 * Accuracy under deadline pressure
 * Cross-functional collaboration
 * Proactive communication and escalation judgment
 * Root-cause problem-solving

## Description

* Manage weekly and monthly billing operations in SuiteProjects Pro (OpenAir) and NetSuite, including billing rule setup, invoice creation, and Managed Services invoicing.
 * Review SOWs, email approvals, and change orders to ensure billing terms, rates, and revenue recognition are applied correctly before invoices are generated.
 * Execute a structured month-end close process, including pre-invoicing data validation, net-zero charge cleanup, invoice creation, and submission to approvers.
 * Monitor invoice approval queues throughout the approval period; follow up with approvers, research and resolve rejections quickly, and escalate when needed - with documentation.
 * Ensure invoices are reconciled between NetSuite and OpenAir or Reconcile invoices between NetSuite and OpenAir
 * Maintain the SOW Database with new contracts and change orders; run weekly Rate Reconciliations to ensure billing rates match contracted SOW values before invoicing.
 * Respond to internal inquiries related to invoices in a timely and professional manner.
 * Identify and recommend process improvements that increase billing accuracy and efficiency.
 * Maintain collaborative relationships with key stakeholders in other departments.
 * Perform Ad-Hoc duties as assigned.