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# Enterprise Support Manager, ES-NAMER-SUP

- **Company:** Amazon.com, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $194,300.0 - $262,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Linux, Network Layer, Software Engineering, Web Services, Enterprise Software Applications, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e3807c35b42ae623

## About the Role

If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher or web-related programming that includes the consumption of web services we'd like to talk with you!, * 4+ years of technical team management experience

 * 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
 * Bachelor's degree in Computer Science, Math, or a related field
 * Experience in technical team management
 * Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
 * Experience working with enterprise software companies, * Experience driving projects to improve support-related processes and technical support
 * Experience in systems administration, network engineering, or software development engineering
 * Experience in technical account management, business relationship management, or consulting
 * Experience with AWS services or other cloud offerings

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.